Notice
The Digital Performance Standard applies to new or replacement public-facing digital services that are subject to the requirements of the Investment Oversight Framework. The Standard is mandatory and comes into effect from 01 January 2025. Non-corporate Commonwealth entities that meet the criteria will need to plan for a monitoring framework to be implemented as part of their proposals.
The Digital Performance Standard sets the approach to monitor digital performance across government services, and supports data-driven digital and ICT investment decisions. Having visibility of digital service performance will support non-corporate Commonwealth entities (NCEs) by fostering continuous improvement capabilities and embedding digital service improvement into their management practices.
The Digital Performance Standard is made up of 5 criteria to ensure digital services are available and meeting customer needs.
- Implement a monitoring framework – plan how you will capture, maintain and report on monitoring data.
- Measure the availability of your digital service – understand if your digital service is delivering a reliable, uninterrupted experience.
- Measure the success of your digital service – understand if your digital service is effective and working well.
- Measure if your digital service is meeting customer needs – understand if your digital service aligns with and fulfils customer expectations
- Analyse and report your digital performance – transform data into meaningful insights to improve digital services.
The Data and Digital Government Strategy sets a 2030 vision for the Australian Government to deliver simple, secure, and connected public services, for all people and business, through world class data and digital capabilities. The Standard supports this vision by helping NCEs understand and improve the performance of their digital services.