Direct link: digital.gov.au/policy/digital-experience/digital-performance-standard
Responsible agency: Digital Transformation Agency
Last updated: 10 September 2024
The Digital Performance Standard is part of a suite of standards and guidance that support the Digital Experience Policy. It sets requirements to monitor digital performance across government services. Having visibility of digital service performance supports data-driven digital investment decisions and continuous improvement practices.
The Data and Digital Government Strategy sets a 2030 vision for the Australian Government to deliver simple, secure, and connected public services for all people and businesses, through world class data and digital capabilities. The Digital Performance Standard supports this vision by helping entities understand and improve the performance of their digital services.
The Digital Performance Standard applies to new or replacement public-facing digital services that are subject to the requirements of the Investment Oversight Framework. It came into effect on 1 January 2025.
Access the standard
The digital.gov.au website hosts the Digital Performance Standard (full text).
The criteria
Agencies must meet these 5 criteria to ensure digital services are available and meet customer needs:
- Implement a monitoring framework – plan how you will capture, maintain and report on monitoring data.
- Measure the availability of your digital service – understand if your digital service is delivering a reliable, uninterrupted experience.
- Measure the success of your digital service – understand if your digital service is effective and working well.
- Measure if your digital service is meeting customer needs – understand if your digital service aligns with and fulfils customer expectations.
- Analyse and report your digital performance – transform data into meaningful insights to improve digital services.