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Benefits Management

What is Benefits Management?

Benefits Management is the identification, quantification, analysis, planning, tracking, realisation, and optimisation of benefits. It is an important change and investment discipline that, when applied effectively, increases confidence in realising intended benefits and demonstrating the success of investments.

Objectives

The objective of this capability is to provide Government with a better understanding of how Digital and ICT-enabled investments are performing and confidence that projects remain on track and contribute to strategic goals by: 

  • Embedding standardisation and consistency of benefits management practices across the Digital and ICT portfolio (the portfolio) through processes, tools, templates, and terminology.
  • Defining a standard classification structure that demonstrates contribution towards strategic objectives and drives alignment between investment benefits and broader strategies and policies.
  • Providing clear guidance (e.g. tools, templates, and processes) and expectations for agencies, including expectations for benefits articulation and measurement in the prioritisation, contestability, and assurance states of the Investment Oversight Framework.
  • Enabling the DTA to provide Government with a complete picture of expected and realised benefits across the portfolio, enabling more informed investment decisions, including to help address whole-of-government capability gaps.

Policy Elements

Policy:
POL32
Benefits Management Policy Mandate:
Endorsed
Status:
Core
  • Benefits are aligned to strategic objectives.

  • Agencies that deliver projects adopt a benefits-led culture and approach to change.

  • Benefit dependencies are explicitly understood and recorded.

  • Benefits are measurable, and evidence based.

  • Benefits are integrated into a project's governance approach.

  • Benefits are integrated into performance management.

  • Benefits are owned by business units, and not by the project.

  • Benefits management activities are integrated into project management activities.

Domains

This capability is part of the following domain.
DOM5

Governance

Policies

The following policies have requirements that impact this capability.
Mandate: Endorsed
Status: Core
The Benefits Management Policy (BMP) defines how benefits must be managed for digital and ICT-enabled investments. The Policy:  ensures that agencies understand the requirements to successfully deliver the outcomes that Australians need   enables effective oversight and reporting of…

Standards

The following standards support development of digital solutions in this capability.
The Standard outlines what agencies must do to comply with the Benefits Management Policy. It establishes the four criteria against which proposals are assessed at the Contestability state of the Investment Oversight Framework. View: full standard  

Designs

The following designs include examples of how digital solutions in this capability can be delivered.
The Digital Transformation Agency (DTA) have released guidance and tools to assist agencies in complying with the Benefits Management Policy. This includes key benefits management concepts and stages of the benefits management policy lifecycle. Click here to see the guidance. Download the Benefit…
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