The business experience domain includes the capabilities required to deliver a modern digital experience to support businesses to locate information and meet their obligations. Most capabilities are similar to those in the individual experience domain, but tailored for business users and stakeholders.
Business experience
Capabilities
This domain includes the following capabilities.
What are Complaints and Issues Resolution?
Complaints and Issues Resolution refers to managing the collection of and effective resolution for complaints from Australian Businesses about government services and operations.
Objectives
An objective for this space will be finalised through the…
Definition
Web Content Management refers to the process of creating, managing, delivering, hosting, and publishing static digital content, generally as a public-facing website. The content may include text, documents, images, video, audio, and other digital assets related to government information…
What is Government Branding?
Government Branding refers to ensuring consistent Australian Government branding across digital services provided to businesses.
Objective
An objective for this space will be finalised through the iterative development of the Australian Government Architecture.
What is Identity Management for Business?
Identity Management is a set of processes to manage the identification and authentication of Australian businesses and their authorised representatives. It includes identity proofing, verification of ABN, and login.
Objectives
To adopt a consistent and…
What is Personalisation?
Personalisation refers to the managing of tailored experiences for businesses based on their credentials, preferences and needs.
Objectives
An objective for this space will be finalised through the iterative development of the Australian Government Architecture.
Definition
Customer Relationship Management (CRM) refers to the recording, managing, and optimising of interactions with people and businesses to create a seamless experience across channels. CRM systems can include case management workflow functionalities, as well as managing customer data,…
What is Virtual Servicing?
Virtual Servicing describes a set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.
Objectives
An objective for this space will be finalised through the iterative development of the…
Definition
A digital portal is an online platform that allows individuals, groups, communities, third parties, businesses, partners and other government entities to interact with government services, search for information and complete various tasks without needing to visit an office in person or…
Definition
eInvoicing is the digital exchange of standardised invoice information between sellers’ and buyers’ accounting systems, using a common agreed standard via a secure network. It enables government to receive and process eInvoices from individuals, businesses and authorised representatives…