The business experience domain includes the capabilities required to deliver a modern digital experience to support businesses to locate information and meet their obligations. Most capabilities are similar to those in the individual experience domain, but tailored for business users and stakeholders.
Business experience
Capabilities
This domain is part of the following capabilities.
Mandate: Endorsed
Status: Core
Managing the collection of and effective resolution for complaints from Australian businesses about government services and operations.
Mandate: Endorsed
Status: Core
Recording and managing all interactions with users to create a seamless experience across channels.
Mandate: Endorsed
Status: Core
Providing individuals with access to government services digitally (eg: through a web browser or mobile application)
Mandate: Endorsed
Status: Core
eInvoicing is the digital exchange of standardised invoice information between sellers’ and buyers’ accounting systems. It enables government to receive and process eInvoices from individuals, businesses and authorised representatives.
Mandate: Endorsed
Status: Core
Ensuring consistent Australian Government branding across digital services provided to businesses.
Mandate: Endorsed
Status: Core
A set of processes to manage the identification and authentication of Australian businesses and their authorised representatives. It includes identity proofing, verification of ABN, and login.
Mandate: Endorsed
Status: Core
Managing tailored experiences for businesses based on their credentials, preferences and needs.
Mandate: Endorsed
Status: Core
A set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.
Mandate: Endorsed
Status: Core
Hosting and publishing static web content for businesses to access government information.