The Business Experience Domain includes the capabilities required to deliver a modern digital experience to support businesses in seeking information from the government and meeting their obligations. Most capabilities are similar to those in the Individual Experience Domain.
Business Experience
Capabilities
This domain includes the following capabilities.
What are Complaints and Issues Resolution?
Complaints and Issues Resolution refers to managing the collection of and effective resolution for complaints from Australian Businesses about government services and operations.
Objectives
An objective for this space will be finalised through the…
What is Content Management?
Content Management is the hosting and publishing of static web content for businesses to access Government information. The content may include text, documents, images, video and audio that when published ensures users know what an agency does, and how to…
What is Government Branding?
Government Branding refers to ensuring consistent Australian Government branding across digital services provided to businesses.
Objective
An objective for this space will be finalised through the iterative development of the Australian Government Architecture.
What is Identity Management for Business?
Identity Management is a set of processes to manage the identification and authentication of Australian businesses and their authorised representatives. It includes identity proofing, verification of ABN, and login.
Objectives
To adopt a consistent and…
What is Personalisation?
Personalisation refers to the managing of tailored experiences for businesses based on their credentials, preferences and needs.
Objectives
An objective for this space will be finalised through the iterative development of the Australian Government Architecture.
What is Customer Relationship Management?
Customer Relationship Management refers to the recording and managing of all interactions with users to create a seamless experience across channels.
Objectives
An objective for this space will be finalised through the iterative development of the…
What is Virtual Servicing?
Virtual Servicing describes a set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.
Objectives
An objective for this space will be finalised through the iterative development of the…
What is a Digital Portal?
A Digital Portal is a way to provide businesses with a single digital access point to government services (for example, through a web browser or mobile app).
Objectives
To consolidate digital access for businesses through centralised, secure, scalable, and reliable portals…