What is a Digital Portal?
A Digital Portal is a way to provide individuals access to multiple government services through a single entry point. It means that individuals only have to remember one location and one login, and can easily access and discover many relevant government services in a single place.
Objectives
To consolidate digital access for citizen facing services, into centralised secure, scalable, and reliable digital portals. This will provide easier access to digital government services and enable a consistent and predictable digital experience for Australians.
Policy Elements
-
Avoid investments in new capabilities that are available through existing portals
-
Ensure best practices are applied in building digital and ICT services
-
Ensure public facing services are made available digitally
-
Leverage existing Government investment in digital portals
-
Design and deliver services that are user-friendly, inclusive, adaptable and measurable.
-
Consider existing digital access points when developing a new digital service in consultation with the DTA.
-
Design and build new digital services to be able to integrate with primary digital access points such as myGov (where appropriate).
-
Implement all five Digital Performance Standard criteria as part of any in scope ICT investment deliverables.
-
Engage with the DTA through relevant Digital and ICT Investment Oversight Framework (IOF) touchpoints, providing the required information to assess compliance with the policy.
-
Contact the DTA if unsure how to comply with the DX Policy, if the digital investment or service is in scope of the DX Policy, or to apply for an exemption.