Australian Government Architecture

Digital Portal (Individual)

What is a Digital Portal?

A Digital Portal is a way to provide individuals access to multiple government services through a single entry point. It means that individuals only have to remember one location and one login, and can easily access and discover many relevant government services in a single place.


To consolidate digital access for citizen facing services, into centralised secure, scalable, and reliable digital portals. This will provide easier access to digital government services and enable a consistent and predictable digital experience for Australians.

Policy Elements

Digital Portal policy (Position) Mandate:
  • Avoid investments in new capabilities that are available through existing portals

  • Ensure best practices are applied in building digital and ICT services

  • Ensure public facing services are made available digitally

  • Leverage existing Government investment in digital portals


This capability is part of the following domain.

Individual Experience


The following policies have requirements that impact this capability.
Mandate: Unendorsed
Status: Consulting


The following standards support development of digital solutions in this capability.
Notice This guidance has been superseded. The current version is available here.   The Digital Service Standard is a set of best practice principles to help agencies design and build digital services that are simple, clear and fast for Australians. By following the Digital Service Standard,…
The Standard establishes the requirements for designing and delivering digital government services. The Standard puts people and business at the centre of government digital service delivery. It guides digital teams to create and maintain digital services that are: user-friendly inclusive…


The following designs include examples of how digital solutions in this capability can be delivered.
Notice This guidance has been superseded. The current version is available here.   The Digital Service Standard Guides and Tools provides advice on how agencies can work towards implementing and achieving the DSS outcomes  
The Enhanced myGov Program is transforming myGov into a contemporary and sustainable online platform that can adapt to the changing needs of people and Government delivering a flexible, scalable, digital. myGov offers a suite of services including Inbox (secure message delivery to customers),…
The Mobile Authentication Pattern available within myGov allows customers to sign into an app using their myGov login details
Agencies can request the myGov onboarding documentation which defines the necessary Profiles, Schemas, Specifications, and Standards to connect their services to myGov from
The Web Authorisation Pattern available within myGov allows individuals to sign into an agency website or service using their myGov login details
The Personal Property Securities Register, most commonly known as the PPSR, is an official government register. It is a public noticeboard of security interests in personal property that is managed by the Registrar of Personal Property Securities
Initiative to build a new Aged Care place assignment system, allowing older Australians to select their residential aged care provider.
Enhancement to the Apprenticeship Data Management System (ADMS) to reflect contract arrangements, facilitate additional personalised communications to apprentices and ongoing work to close out the legacy IT system.
An individual or sole trader can use ATO online services through myGov to manage tax and super in one place.
A Centrelink online account allows an individual to claim payments and manage their information online. A myGov account is needed to set up and use a Centrelink online account.
A Child Support online account can be used to check child support payment details and keep personal details up to date. A myGov account is needed to set up and use a Child Support online account.
HousingVic Online Services is a secure online platform allowing Victorian renters and social housing applicants to view and manage their housing information through myGov.
Medicare is Australia’s universal health care system and helps Australians with the cost of their healthcare. People with a Medicare card need to sign in through myGov to set up and use their Medicare online account.
My Health Record is an online summary of an individual's health information that they and their healthcare providers can view securely, which is accessed through myGov.
Program to establish a new MHR National Repository Service to transition MHR away from being a clinical document (PDF) repository to a data-rich platform.
The National Cancer Screening Register records an individual's participation in cervical and bowel screening. Their Participant Portal allows people who are doing bowel and cervical screening to update personal details, manage their participation and view screening information, and is accessed via…
The National Disability Insurance Scheme (NDIS) helps people with disability pay for supports and services. To use the NDIS participant portals (either myplace portal or the my NDIS portal), people need to link NDIS to myGov.
NDIA design and build of a new ICT business system to replace the current business system, portal and payment systems
The National Redress Scheme provides support to people who experienced institutional child sexual abuse. Individuals can apply for redress online through myGov.
The State Revenue Office Victoria (SRO) administer things such as the First Home Owner Grant (HOG), unclaimed money and several Victorian government subsidies and exemptions. When someone links the to myGov, their land tax assessments will come directly to their myGov Inbox, rather than through the…
Program to design, build, implement and sustain the ICT changes necessary to enable the Support at Home program.
MyService gives veterans and their families a way to connect with us online, allowing them to lodge claims and track their progress, apply for a Veteran Card, book transport and more. A myGov account is needed to set up and access a MyService online account.
The Express Plus Centrelink mobile app allows customers to view payments, monitor appointments, upload documents, track claims, view letters and digital cards, and update their details. The app requires users to have a myGov account linked to their Centrelink online account.
Customers can use the Express Plus Child Support mobile app to check payment information, view assessments, view letters, update details and upload documents. The app requires users to have a myGov account linked to their Child Support online account.
Customers can use the Express Plus Medicare mobile app to make claims, view proof of vaccination, manage details and Medicare card, access a digital Organ Donor card, etc. The app requires users to have a myGov account linked to their Medicare account.
My NDIS app gives participants a more accessible and user-friendly way to: view their budget, view plan information and personal details, and make and manage claims (for self-managed plans).
My QuitBuddy is an app that helps people with quitting smoking. It provides tips and distractions to overcome cravings, tracking systems to chart progress, and facts about the health impacts of smoking.
The Digital Service Standard Guides and Tools provides advice on how agencies can work towards implementing and achieving the DSS outcomes.  Click here to see the guidance.
Was this information helpful?

Do not include any personal information. We are unable to respond to comments or feedback. If you would like a response, please email, or phone us. Our details are on the AGA contact page