Government service delivery

Automated and standardised business processes and their integration into more complex systems of systems.

A register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.

Managing the workflow of steps in a process to their resolution to meet the needs of individuals or business. This may involve engagement, assessment, planning, implementation, coordination, monitoring and evaluation.

Monitoring compliance with policies, directions, regulation and legislation, including investigation of fraud.

Managing the incoming and outgoing correspondence of an agency to individuals and businesses. Correspondence can include sending information via letters in the post, letters sent by email, letters made available in myGov Inbox, notifications sent by SMS or notifications that are pushed to government mobile applications.

Managing and collecting debts owed to the government by individuals and businesses (including unpaid fees and overpayment of welfare and taxation benefits that must be repaid).

Systems or platforms that digitally connect or link users to the provisioning of products or services. E-Markets involve the use of digital platforms, technologies, and services to avail products and services in a virtual marketplace.

Definition The Eligibility and entitlements capability is used to assess whether individuals, families, businesses or third parties qualify for government services based on specific criteria. It pertains to something that an individual, business, or third party has the right to possess, receive, or perform according to established rules or criteria. For example, this may include:

Publishing, administering and managing government provided services and opportunities such as grants, tenders and auctions.

Managing government payments, it includes incoming and outgoing payments to individuals, businesses and authorised representatives.

Determining eligibility for entitlements or otherwise granting credentials, permissions, authorities or status to users.