Australian Government Architecture
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Government Service Delivery

This domain underpins the three experience domains and includes the enabling capabilities required for joined-up service delivery operations that support the seamless delivery of connected government services to citizens and business.

Capabilities

This domain includes the following capabilities.
Definition The Capability of “Business Process and Workflow” is defined as the ability to codify, automate, and standardise business processes and rules, including the orchestration of multiple workflows and management of extended business processes within a digital environment. Purpose The…
What is a Business Registry? Business Registry is a register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery. Objectives An objective for this space will be finalised through the iterative development of the Australian…
Definition  Case Management is the ability to manage the workflow of events to their resolution to meet the needs of individuals or business. This may involve engagement, assessment, planning, implementation, coordination, monitoring, and evaluation.  Case management system attributes and…
What is Compliance and Investigation? Compliance and Investigation refers to the monitoring of compliance with policies, directions, regulation and legislation, including investigation of fraud. Objectives An objective for this space will be finalised through the iterative development of the…
What is Correspondence Management? Correspondence Management refers to the managing of incoming and outgoing correspondence of an agency to individuals and businesses. Correspondence can include sending information via letters in the post, letters sent by email, letters made available in myGov…
What is Debt Management? Debt Management is the managing and collecting of debts owed to the government by individuals and businesses (including unpaid fees and overpayment of welfare and taxation benefits that must be repaid). Objectives An objective for this space will be finalised through…
What are Entitlements? Entitlements refers to a set of systems and processes that evaluate and determine eligibility and entitlements for government services according to the specific circumstances of an individual or business. Objectives To centralise all entitlements management processes…
Definition Grants are used across the Commonwealth to achieve government policy aims and outcomes for the public through payments to individuals and organisations. Grant Management is defined as the publishing, administering, and managing of these Government-funded services and opportunities.…
What are Permissions? Permissions refers to the process of determining eligibility for entitlements, or otherwise granting credentials, permissions, authorities or status to users. Objectives An objective for this space will be finalised through the iterative development of the Australian…
What are Payments? Payments describes the services that manage government payments. It includes incoming and outgoing payments to individuals, businesses and authorised representatives. Objectives To centralise all payments management processes into a single, digital platform to increase…
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