This domain underpins the three experience domains and includes the enabling capabilities required for joined-up service delivery operations that support the seamless delivery of connected government services to citizens and business.
Government Service Delivery
Capabilities
This domain includes the following capabilities.
What is a Business Process and Workflow?
Business Process and Workflow refers to codified, automated and standardised reusable business processes and rules that can be understood by ICT systems.
Objectives
An objective for this space will be finalised through the iterative development of the…
What is a Business Registry?
Business Registry is a register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.
Objectives
An objective for this space will be finalised through the iterative development of the Australian…
What is Case Management?
Case Management is the ability to manage the workflow of steps in a process to their resolution to meet the needs of individuals or business. This may involve engagement, assessment, planning, implementation, coordination, monitoring and evaluation.
Objectives
To…
What is Compliance and Investigation?
Compliance and Investigation refers to the monitoring of compliance with policies, directions, regulation and legislation, including investigation of fraud.
Objectives
An objective for this space will be finalised through the iterative development of the…
What is Correspondence Management?
Correspondence Management refers to the managing of incoming and outgoing correspondence of an agency to individuals and businesses. Correspondence can include sending information via letters in the post, letters sent by email, letters made available in myGov…
What is Debt Management?
Debt Management is the managing and collecting of debts owed to the government by individuals and businesses (including unpaid fees and overpayment of welfare and taxation benefits that must be repaid).
Objectives
An objective for this space will be finalised through the…
What are Entitlements?
Entitlements refers to a set of systems and processes that evaluate and determine eligibility and entitlements for government services according to the specific circumstances of an individual or business.
Objectives
To centralise all entitlements management processes into a…
What is Grant Management?
Grants are funds that are given by a public body (Commonwealth Government) to an individual or entity. Grant Management refers to the publishing, administering and managing of government provided services and opportunities such as grants, tenders and auctions. It aims to…
What are Permissions?
Permissions refers to the process of determining eligibility for entitlements, or otherwise granting credentials, permissions, authorities or status to users.
Objectives
An objective for this space will be finalised through the iterative development of the Australian…
What are Payments?
Payments describes the services that manage government payments. It includes incoming and outgoing payments to individuals, businesses and authorised representatives.
Objectives
To centralise all payments management processes into a single, digital platform to increase efficiency…