What is Case Management?
Case Management is the ability to manage the workflow of steps in a process to their resolution to meet the needs of individuals or business. This may involve engagement, assessment, planning, implementation, coordination, monitoring and evaluation.
To consolidate case management solutions with aligned functions to increase efficiency and reduce complexity of government service delivery.
Where reuse is not possible, provide evidence of which systems across government have been investigated, and demonstrate how any new investment will be extended and operationalised for reuse.
Engage across government to investigate the reuse of existing investment in Case Management systems.