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Digital Portal (Business)

What is a Digital Portal?

A Digital Portal is a way to provide businesses with a single digital access point to government services (for example, through a web browser or mobile app).

Objectives

To consolidate digital access for businesses through centralised, secure, scalable, and reliable portals. This will provide easier access to digital government services and enable a consistent and predictable digital engagement experience for Business.

Policy Elements

Policy:
POL38
Digital Experience Policy Mandate:
Endorsed
Status:
Core
  • Design and deliver services that are user-friendly, inclusive, adaptable and measurable.

  • Consider existing digital access points when developing a new digital service in consultation with the DTA.

  • Design and build new digital services to be able to integrate with primary digital access points such as myGov (where appropriate).

  • Implement all 5 Digital Performance Standard criteria as part of any in scope ICT investment deliverables. 

  • Engage with the DTA through relevant IOF touchpoints, providing the required information to assess compliance with the policy. 

  • Contact the DTA if unsure how to comply with the DX Policy, if the digital investment or service is in scope of the DX Policy, or to apply for an exemption.

Domains

This capability is part of the following domain.
DOM10

Business Experience

Policies

The following policies have requirements that impact this capability.
Mandate: Endorsed
Status: Core
Notice The Digital Experience Policy (DX Policy) will be effective from 1 January 2025 and applies to Corporate and Non-Corporate Commonwealth Entities, as defined by the Public Governance, Performance and Accountability Act 2013. Services delivered after this date will be subject to requirements…

Standards

The following standards support development of digital solutions in this capability.
Notice The Digital Service Standard v2.0 was released on 4 December 2023. For the 2024-25 Budget process, agencies going through the DCAP Assessment will be required to meet the Digital Service Standard v1.0.   The Digital Service Standard is a set of best practice principles to help agencies…
Notice The Digital Service Standard v2.0 was released on 4 December 2023 with a transitional approach applied. The updated Standard applies to new public and staff facing services from 01 July 2024 and existing public facing services from 01 July 2025.  For the 2024-25 Budget process, agencies…
Notice The Digital Inclusion Standard is being introduced with a transitional approach applied. The Standard is mandatory and applies to new public and staff facing services from 01 January 2025 and existing public facing services from 01 January 2026. Non-corporate Commonwealth entities that meet…
Notice The Digital Performance Standard applies to new or replacement public-facing digital services that are subject to the requirements of the Investment Oversight Framework. The Standard is mandatory and comes into effect from 01 January 2025. Non-corporate Commonwealth entities that meet the…
Notice The Digital Access Standard is being introduced with a transitional approach applied. The Standard applies to new and replacement digital services for individuals suitable for myGov from 1 January 2025 and all other new and replacement public-facing digital services for individuals as well…

Designs

The following designs include examples of how digital solutions in this capability can be delivered.
Business Inbox is a digital inbox for business. The inbox and notifications service for business aims to: provide each registered business entity a single business mailbox, enable authorised users to easily access and action mail delivered to the entity’s business inbox, allow businesses to…
business.gov.au is a whole-of-government website for the Australian business community. It is a simple and convenient entry point for information, services and support to help businesses succeed in Australia.
Next tranche of modernisation of the ABS IT infrastructure that underpins its statistical and data business. The program will improve and upgrade existing legacy IT systems to reduce security risk, and improve quality of operations and data outcomes. The program is expected to introduce more timely…
Notice The Digital Service Standard v2.0 was released on 4 December 2023. For the 2024-25 Budget process, agencies going through the DCAP Assessment will be required to meet the Digital Service Standard v1.0.   The Digital Service Standard Guides and Tools provides advice on how agencies can…
The Contractor Reporting, Integrity Information Solution (CRIIS) will enhance transparency in Government contingent workforce processes and support the engagement of temporary workers. The CRIIS is being released progressively throughout 2024. The initial releases will be targeted to support the…
COMCAR provides car-with-driver transport services for parliamentarians, the Governor-General, the federal judiciary and international guests of government The COMCAR Automated Resource System (CARS) is COMCAR’s online booking and dispatch system. It is an easy way to make and manage COMCAR…
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