Australian Government Architecture
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Mandate

Endorsed

IT Service Management

What is IT Service Management?

IT Service Management refers to monitoring and managing the quality of IT products and services being delivered.

Objective

An objective for this space will be finalised through the iterative development of the Australian Government Architecture.

Domains

This capability is part of the following domain.
DOM2

Technology Reference

Designs

The following designs include examples of how digital solutions in this capability can be delivered.

SmartForms

DES51

Lead Agency: Department of Industry, Science & Resources

SmartForms help government agencies create, deploy and manage interactive and dynamic HTML5 forms, by providing online forms and transaction services.  SmartForms reduces the compliance burden on business by making it easier and quicker for business to deal with government. Agencies can pay an…

Managing the risks of legacy ICT: practitioner guidance

DES150

Lead Agency: Australian Signals Directorate

Legacy IT is defined in the Department of Home Affairs’ Protective Security Policy Framework (PSPF) as an IT product (i.e. hardware, software, services, protocols, and/or systems) that is considered end-of-life or out of support, as well as either: impractical to update or support internally, no…

Managing the risks of legacy ICT: executive guidance

DES151

Lead Agency: Australian Signals Directorate

Legacy ICT is defined in the Department of Home Affairs’ Protective Security Policy Framework (PSPF) as a collection of ICT (i.e. hardware, software, services, protocols, and/or systems) that are considered end-of-life or out of support, as well as either: impractical to update or support…
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