Australian Government Architecture
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Mandate

Endorsed

IT Service Management

What is IT Service Management?

IT Service Management refers to monitoring and managing the quality of IT products and services being delivered.

Objective

An objective for this space will be finalised through the iterative development of the Australian Government Architecture.

Domains

This capability is part of the following domain.
DOM2

Technology Reference

Standards

The following standards support development of digital solutions in this capability.

Drupal Code Standards

STA22
The coding standards is a set of best practices, formatting, and various rules for programmers. The Drupal Code Standards ensures that government is delivered consistent and quality projects which meets user needs.

Designs

The following designs include examples of how digital solutions in this capability can be delivered.

SmartForms

DES51
SmartForms help government agencies create, deploy and manage interactive and dynamic HTML5 forms, by providing online forms and transaction services.  SmartForms reduces the compliance burden on business by making it easier and quicker for business to deal with government. Agencies can pay an…
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