Australian Government Architecture

IT Service Management

What is IT Service Management?

IT Service Management refers to monitoring and managing the quality of IT products and services being delivered.


An objective for this space will be finalised through the iterative development of the Australian Government Architecture.


This capability is part of the following domain.

Technology Reference


The following designs include examples of how digital solutions in this capability can be delivered.
SmartForms help government agencies create, deploy and manage interactive and dynamic HTML5 forms, by providing online forms and transaction services.  SmartForms reduces the compliance burden on business by making it easier and quicker for business to deal with government. Agencies can pay an…
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