Australian Government Architecture
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Mandate

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IT Service Management

What is IT Service Management?

IT Service Management refers to monitoring and managing the quality of IT products and services being delivered.

Objective

An objective for this space will be finalised through the iterative development of the Australian Government Architecture.

Domains

This capability is part of the following domain.
DOM2

Technology Reference

Designs

The following designs include examples of how digital solutions in this capability can be delivered.

SmartForms

DES51

Lead Agency: Department of Industry, Science & Resources

SmartForms help government agencies create, deploy and manage interactive and dynamic HTML5 forms, by providing online forms and transaction services.  SmartForms reduces the compliance burden on business by making it easier and quicker for business to deal with government. Agencies can pay an…

Managing the Risks of Legacy ICT: Practitioner Guidance

DES150

Lead Agency: Australian Signals Directorate

Legacy information communications technology (ICT) presents significant and enduring risks to the cyber security posture of Australian Government entities and organisations. This publication provides guidance for organisations on mitigating the risks posed by legacy ICT within their ICT…

Managing the Risks of Legacy ICT: Executive Guidance

DES151

Lead Agency: Australian Signals Directorate

This publication summarises the meaning of ‘legacy’ information and communications technology (ICT), why it is important to manage the risks associated with it and how to empower ICT teams to manage it. While this guidance is primarily intended for Australian Government executives, it can be used…
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