Australian Government Architecture

IT Service Management

What is IT Service Management?

IT Service Management refers to monitoring and managing the quality of IT products and services being delivered.


An objective for this space will be finalised through the iterative development of the Australian Government Architecture.


This capability is part of the following domain.

Technology Reference


The following designs include examples of how digital solutions in this capability can be delivered.
SmartForms help government agencies create, deploy and manage interactive and dynamic HTML5 forms, by providing online forms and transaction services.  SmartForms reduces the compliance burden on business by making it easier and quicker for business to deal with government. Agencies can pay an…
Legacy information communications technology (ICT) presents significant and enduring risks to the cyber security posture of Australian Government entities and organisations. This publication provides guidance for organisations on mitigating the risks posed by legacy ICT within their ICT…
This publication summarises the meaning of ‘legacy’ information and communications technology (ICT), why it is important to manage the risks associated with it and how to empower ICT teams to manage it. While this guidance is primarily intended for Australian Government executives, it can be used…
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