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E-Markets

Definition

E-Markets are systems or platforms that digitally connect or link users to the provisioning of products or services. E-Markets can facilitate the following types of interactions:

  • Businesses to Individuals
  • Businesses to Businesses
  • Businesses to Government
  • Individuals to Businesses
  • Individuals to Individuals
  • Individuals to Government

E-Markets involve the use of digital platforms, technologies, and services to avail products and services in a virtual marketplace.

Purpose

E-Markets provide crucial bridges between product/service providers and consumers, enabling a multitude of transactions and engagements in the many and varied manners enabled by Commonwealth entities.

The capability of E-Markets is realised through:

  1. Implementation of Commonwealth technology supplier E-Market solutions that provide an informational or transactional interface.
  2. Development and deployment of Commonwealth E-Market applications by platform owners, typically Commonwealth entities responsible for platform development and maintenance.

Objective

The objectives of this Australian Government Architecture (AGA) content are to:

  • establish and implement consistent standards or designs for the implementation of E-Markets
  • maximise the reuse of other existing core systems when implementing new E-Market solutions
  • establish whole-of-government (WofG) arrangements for E-Market solutions.

Whole-of-Government Applicability

The Government may facilitate, for the benefits of the populace, E-Market interactions in line with the missions of individual entities. E-Market solutions contribute to the seamless delivery of government services by:

  • ensuring E-Markets are accessible and inclusive, providing services to the entirety of the population in line with varied needs
  • leveraging multiple-entity shared services arrangements (business process, platform-as-a-service, infrastructure-as-a-service)
  • reusing commercial engagements for E-Market supply, including WofG procurement arrangements
  • reusing existing E-Market designs identified on the AGA website
  • replicating and redeploying proven technology platforms, data ontologies, and development approaches.

Policy Elements

Policy:
POL35
E-Market policy (Position) Mandate:
Endorsed
Status:
Core
  • Identify and address any applicable data and information privacy and legislative requirements

    Ensure personally identifiable information of individuals and businesses are stored in line with the Privacy Act of 1988, the Archives Act 1983 (Cth), and the Data Availability and Transparency (DAT) Act 2002 (Cth) by participating users of E-Markets.

  • Identify like type E-Markets, and thus opportunities for reuse, using cross-APS archetypes to identify best-fit solutions

    Determine your specific requirements, and categorise as either an informational or transactional platform, to appropriately determine potential candidates for reuse.

  • Adhere to reuse principles

    Align to the Reuse Policy and AGA Reuse Standard.

    Analyse the current E-Markets technology environment against your requirements, identifying gaps and opportunities for reuse. Ensure the ongoing viability of information asset solutions through continual improvement of processes, and features, data, security, technology, skills, and cost.

  • Ensure human-centred design practices are applied when building E-Markets

    The Digital Service Standard v2.0 establishes the requirements for designing and delivering digital government services. The Standard puts people and business at the centre of government digital service delivery. It guides digital teams to create and maintain digital services that are user-friendly, inclusive, adaptable, and measurable.

  • Adopt a consistent, effective, and efficient approach for identifying businesses and individuals participating in E-Markets

    Align to identity management best practices and policies. Use providers accredited through the Services Australia Identity Exchange under the Trusted Digital Identity Framework (TDIF) when verifying identity of individuals and businesses, and ensure government data is protected against cyber threats.

  • Ensure E-Markets are used to avail or provide products or services in a manner that prevents any conduct that could be considered unfair

    Ensure businesses and individuals adopt fair practices when building and engaging in E-Markets and follow product safety standards.

     

Domains

This capability is part of the following domain.
DOM3

Government Service Delivery

Policies

The following policies have requirements that impact this capability.
Mandate: Endorsed
Status: Core

Standards

The following standards support development of digital solutions in this capability.
E-Markets offer convenient platforms to provide access to products and services through government-enabled marketplaces. This Standard for E-Markets seeks to provide advice to Commonwealth entities developing business cases, new policy proposals, and Cabinet submissions to ensure they align with…

Designs

The following designs include examples of how digital solutions in this capability can be delivered.
BuyICT.gov.au is an online marketplace that connects government buyers with ICT industry suppliers
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