Definition
E-Markets are systems or platforms that digitally connect or link users to the provisioning of products or services. E-Markets can facilitate the following types of interactions:
- Businesses to Individuals
- Businesses to Businesses
- Businesses to Government
- Individuals to Businesses
- Individuals to Individuals
- Individuals to Government
E-Markets involve the use of digital platforms, technologies, and services to avail products and services in a virtual marketplace.
Purpose
E-Markets provide crucial bridges between product/service providers and consumers, enabling a multitude of transactions and engagements in the many and varied manners enabled by Commonwealth entities.
The capability of E-Markets is realised through:
- Implementation of Commonwealth technology supplier E-Market solutions that provide an informational or transactional interface.
- Development and deployment of Commonwealth E-Market applications by platform owners, typically Commonwealth entities responsible for platform development and maintenance.
Objective
The objectives of this Australian Government Architecture (AGA) content are to:
- establish and implement consistent standards or designs for the implementation of E-Markets
- maximise the reuse of other existing core systems when implementing new E-Market solutions
- establish whole-of-government (WofG) arrangements for E-Market solutions.
Whole-of-Government Applicability
The Government may facilitate, for the benefits of the populace, E-Market interactions in line with the missions of individual entities. E-Market solutions contribute to the seamless delivery of government services by:
- ensuring E-Markets are accessible and inclusive, providing services to the entirety of the population in line with varied needs
- leveraging multiple-entity shared services arrangements (business process, platform-as-a-service, infrastructure-as-a-service)
- reusing commercial engagements for E-Market supply, including WofG procurement arrangements
- reusing existing E-Market designs identified on the AGA website
- replicating and redeploying proven technology platforms, data ontologies, and development approaches.
Policy Elements
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Address data and information privacy and legislative requirements
- Participating users of e-markets must ensure personally identifiable information of individuals and businesses is stored in line with the Privacy Act 1988, the Archives Act 1983 (Cth) and the Data Availability and Transparency (DAT) Act 2002 (Cth).
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Identify similar e-markets for potential reuse, using cross-APS archetypes to identify best-fit solutions
- Determine your specific requirements, and categorise as either an informational or transactional platform, to appropriately determine potential candidates for reuse.
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Adhere to reuse principles
- Align to the Digital and ICT Reuse Policy and Reuse standard.
- Analyse the current e-markets technology environment against your requirements, identifying gaps and opportunities for reuse.
- Ensure the ongoing viability of information asset solutions through continual improvement around processes, features, data, security, technology, skills and cost.
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Apply human-centred design practices when building e-markets
- Follow the Digital Service Standard v2.0 to establish the requirements for designing and delivering digital government services.
- Put people and business at the centre of the establishment of e-markets.
- Create and maintain e-markets that are user-friendly, inclusive, adaptable and measurable.
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Adopt a consistent, effective and efficient approach for identifying businesses and individuals participating in e-markets
- Align to identity management best practices and policies.
- Use providers accredited through the Services Australia Identity Exchange under the Trusted Digital Identity Framework (TDIF) when verifying the identity of individuals and businesses and ensuring government data is protected against cyber threats.
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Ensure e-markets are used to provide products and services in a manner that prevents unfair conduct
- Ensure businesses and individuals adopt fair practices when building and engaging in e-markets and follow product safety standards.