Digital experience policy

The handbook helps Commonwealth entities understand and implement the APS experience design principles. It provides practical tips to improve customer experience when designing new services or improving existing ones, and information on applying the principles, design criteria, consideration and examples of best practice design.

business.gov.au is a whole-of-government website for the Australian business community. It provides simple and convenient access to a range of business related information, services and support from 3 levels of government.  The site contains comprehensive information on how to establish, register, manage and grow a business. It includes useful resources on how to register for an Australian Business Number (ABN), set a business name, apply for a grant or leverage available support programs etc. 

The Digital Atlas for government is a secure environment within the Digital Atlas of Australia. It allows authenticated users from all levels of government to share, create and collaborate in real-time.  It allows users to:

The Digital Atlas of Australia brings together, curates and connects trusted national datasets on Australia’s geography, people, economy and the environment in a central platform. User-friendly maps and tools enable users to explore and visualise data by location with ease.

A Director Identification Number (director ID) is a unique 15-digit identifier required for directors of Australian companies. Managed by the Australian Business Registry Services (ABRS), it helps prevent fraudulent identities and promotes transparency. A person will need a director ID if they're an eligible officer of:

The my NDIS mobile app provides NDIS participants with an accessible and user-friendly way to view their budget, NDIS plan information and personal details, and make and manage claims.

My QuitBuddy is an app that helps people with their efforts to quit smoking and vaping. It provides tracking systems to chart progress, tips and distractions to overcome cravings, and facts about the health impacts of smoking.

myCASA is an online portal that enables people to engage with the Civil Aviation Safety Authority (CASA), accessing certain services and managing their information. People can use the portal to apply for an aviation reference number, register and view details about drones, obtain accreditations, and view their licences and certificates.

myGov is a contemporary digital platform available via a native app and web portal. myGov is delivered through a modern and adaptable digital platform that is responsive to the changing needs of its users and Government delivering a flexible, scalable, digital solution.

The myGov Engagement and Onboarding Team is the front door for all myGov enquiries, supporting new and existing Government Agencies to onboard and increase capabilities. The myGov Engagement and Onboarding team provides a tailored approach to agencies to understand and navigate the governance and compliance requirements.  To learn more about onboarding to myGov including the requirements, specifications and standards needed to integrate to myGov contact MYGOV.ENGAGEMENT@servicesaustralia.gov.au.