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HousingVic Online Services

Direct link: www.housing.vic.gov.au/online-services
Responsible agency: Department of Families, Fairness and Housing

HousingVic Online Services is a secure online platform allowing Victorian renters and social housing applicants to view and manage their housing information through myGov.

The secure online platform allows renters to:

  • make a rental payment
  • request a statement
  • update household income
  • request maintenance 
  • update details
  • receive digital mail
  • apply for housing
  • apply for a RentAssist bond loan.

The platform meets the Web Content Accessibility Guidelines 2.0 to AA level, according to the World Wide Web Consortium (W3C)

Capabilities

This design is part of the following capability.
CAP1

Digital Portal (Individual)

Policies

This design can be relevant to meeting the requirements of the following policies.
POL3

Digital Portal policy (Position)

Standards

This design can be useful in achieving the intent of the following standard(s).
Notice The Digital Service Standard v2.0 was released on 4 December 2023 with a transitional approach applied. The updated Standard applies to new public and staff facing services from 01 July 2024 and existing public facing services from 01 July 2025.  For the 2024-25 Budget process, agencies…
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