Note: The Data and Digital Government Strategy released in December 2023 has replaced the Digital Government Strategy.
The Digital Government Strategy is the Australian Government's plan to deliver a digital government that meets and exceeds the expectations of Australians.
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A culture of reuse is backed by modern digital capabilities delivering value for money through robust investment processes.
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Data captured, analysed and used safely to inform service design and policy
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All government services are available digitally by 2025. Australians will be able to deal with government anywhere, anytime, on any device, for every service.
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Build a government fit for the digital age, empowered by digital skills, capabilities and tools.
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Uplift the digital ecosystem to one of connected platforms and services within the architecture.
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Services will be easy to use, accessible and connected so Australians can do their government business from a single entry point.
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Be more efficient and easier to interact with through our connected capabilities, with open collaboration on policies.
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Work to ensure each element of the ecosystem is flexible enough to respond to the changing digital and social environments
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Governance - to provide accountability and ensure consistent and timely implementation of the Strategy.
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We will be helpful and make the users life easier through personalised services based
on individual needs and eligibility. -
We will be open and transparent in our interactions by clearly communicating our processes including the way we use data and make decisions.
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Privacy - to ensure personal data is safe, secure and used ethically across our digital landscape
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We will be respectful of the users time and personal circumstances by offering efficient services that meet their specific requirements.
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To protect and secure Australian interests while building trust
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We will simplify user interactions with government by delivering easy to use, connected services that deliver timely outcomes.
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Ensure the skills and processes are in place to support delivery of services that are people and business centric, harnessing technology and new ways of working.
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Have the right technologies in place, supported by a connected environment where technologies are aligned, and where possible, shared across government. Facilitate emerging technologies, including cloud offerings, to deliver scalability and continually improve functionality.
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People and business-centric - digital services will be designed for the user with a consistent look and feel and be centered around life events.