Australian Government Architecture
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Type

Capability

Reference

.

Mandate

Endorsed

Entitlements

What are Entitlements?

Entitlements refers to a set of systems and processes that evaluate and determine eligibility and entitlements for government services according to the specific circumstances of an individual or business.

Objectives

To centralise all entitlements management processes into a single, digital platform to increase efficiency and reduce complexity for government service delivery.

Policy Elements

Policy:
POL16
Entitlements policy (Position) Mandate:
Unendorsed
Status:
Consulting

  • Avoid investments in new or standalone entitlements solutions

  • Reuse existing investment in entitlements systems

Domains

This capability is part of the following domain.
DOM3

Government Service Delivery

Policies

The following policies have requirements that impact this capability.
Entitlements policy (Position)
POL16
Mandate: Unendorsed
Status: Consulting

Designs

The following designs include examples of how digital solutions in this capability can be delivered.

Entitlement Calculation Engine (ECE)

DES76

Lead Agency: Services Australia

The Entitlement Calculation Engine (ECE) aimed to determine eligibility for welfare recipients and how much to pay them. In July 2023, it was announced that the ECE would not continue.

Higher Education: Technology Platform Transformation

DES73

Lead Agency: Department of Education

Program to modernise and transform schools and higher education technology platforms. Platforms include capabilities to manage funding and policy rules, user identification and access, data collection, entitlement calculation and make payments and acquittals and provide reporting and modelling for…
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