Australian Taxation Office voice authentication solution

Direct link: www.ato.gov.au/online-services/voice-authentication
Responsible agency: Australian Taxation Office

The Australian Taxation Office (ATO) has implemented a user-centric voice biometric solution that confirms a person’s identity by matching their voice characteristics to a stored voiceprint. People can be authenticated using their voice across multiple channels, including the ATO app and over the phone.

This solution enhances security and streamlines user access to services. By utilising unique voice patterns, the system reduces reliance on traditional passwords, PINs and security questions. This minimises the risk of unauthorised access and identity theft.

Capabilities

This design is part of the following capability.

CAP50

Permissions

CAP51

Privacy Protection

CAP17

Identity Management (Individual)

Policies

This design can be relevant to meeting the requirements of the following policies.

POL13

Identity Management Individual policy (Position)

POL40

Permissions Policy

POL47

Privacy Protection policy

Standards

This design can be useful in achieving the intent of the following standard(s).

Permissions Standard

STA53

Permissions systems facilitate efficiency, consistency, and a seamless workflow across entities responsible for permissions issuance. Unique business needs and governing requirements will dictate solution selection, design, and implementation. The considerations outlined in the Standard below are…

Privacy Protection standard

STA65

The Australian Government ensures the safety and security of its operations to remain a trusted custodian of sensitive information. This standard is designed to ensure that personal information of individuals is handled in a manner that is consistent with legislative and regulatory frameworks. This…