Australian Government Architecture
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Type

Standard

Reference

. .

Applicable from

4 Dec 2023

Mandate

Endorsed

Status

Core

Responsible agency

Digital Transformation Agency

Digital service standard

Direct link: digital.gov.au/policy/digital-experience/digital-service-standard
Responsible agency: Digital Transformation Agency
Last updated: 18 November 2025

About the standard

The Digital service standard sets the requirements for designing and delivering digital government services.

It guides digital teams to create and maintain digital services that are:

  • user-friendly
  • inclusive
  • adaptable
  • measurable.

Applicability

Investments that are subject to the Investment oversight framework (IOF) and all existing services must meet this standard. Check the Digital experience policy for details and exemptions.

Access the standard

Read the Digital service standard.

Capabilities

This standard supports digital solutions in the following capability.
CAP30

Web content management (business)

CAP1

Digital portal (individual)

CAP23

Web content management (individual)

CAP18

Digital portal (business)

Policies

This standard assists in meeting the requirements of the following policies.
POL3

Digital Portal policy (Position)

POL38

Digital experience policy

Designs

The following designs show how to achieve the intent of this standard.

myGov

DES105
myGov is a contemporary digital platform available via a native app and web portal. myGov is delivered through a modern and adaptable digital platform that is responsive to the changing needs of its users and Government delivering a flexible, scalable, digital solution.

myGov authentication pattern

DES19
The myGov authentication pattern allows individuals to safely sign in to various government services using their myGov credentials.

myGov onboarding

DES69
The myGov Engagement and Onboarding Team is the front door for all myGov enquiries, supporting new and existing Government Agencies to onboard and increase capabilities.

Australian Taxation Office app

DES92
An individual or sole trader can use ATO online services through myGov to manage tax and super in one place. Users can access the following features from their mobile device: Tax return details Deductions Super details Key dates for lodgements and payments Tax accounts and tax details

business.gov.au

DES4
business.gov.au is a whole-of-government website for the Australian business community. It provides simple and convenient access to a range of business related information, services and support from 3 levels of government. The site contains comprehensive information on how to establish, register,…

Child Support online accounts

DES70
A Child Support online account can be used to check child support payment details and keep personal details up to date. A myGov account is needed to set up and use a Child Support online account. The users can access their accounts 24/7 to check payment details and to update their personal…

Director ID

DES44
A Director Identification Number (director ID) is a unique 15-digit identifier required for directors of Australian companies. Managed by the Australian Business Registry Services (ABRS), it helps prevent fraudulent identities and promotes transparency. A person will need a director ID if they're…

HousingVic Online Services

DES109
HousingVic Online Services is a secure online platform allowing Victorian renters and social housing applicants to view and manage their housing information through myGov.

Medicare

DES2
People with a Medicare card need to sign in through myGov to set up and use their Medicare online account, manage claims, update details, or access their digital Medicare card.

My Health Record

DES16
My Health Record is an online summary of a person’s key health information. Individuals can access and manage their record through myGov, while their healthcare providers view their record either through an integrated clinical information system or the My Health Record National Provider Portal.…

National Cancer Screening Register

DES22
The National Cancer Screening Register is a centralised system that records an individual's participation in cervical and bowel screening. Their Participant Portal allows people who are doing bowel and cervical screening to update personal details, manage their participation and view screening…

Export market development grants online portal

DES121
Small to medium sized businesses can apply for an Export market development grant (EMDG) to help promote their Australian goods, services, IP address and know-how in overseas markets.

Express Plus Centrelink mobile app

DES135
The Express Plus Centrelink mobile app allows people to manage their Centrelink information directly from their mobile devices.

Express Plus Medicare mobile app

DES137
The Express Plus Medicare app is a mobile app that lets users manage their Medicare information from their mobile devices, 24 hours a day, 7 days a week. To use the app, a user must have:

My NDIS mobile app

DES138
The my NDIS mobile app provides NDIS participants with an accessible and user-friendly way to: view their budget view their NDIS plan information and personal details make and manage claims.

My QuitBuddy mobile app

DES139
My QuitBuddy is an app that helps people with their efforts to quit smoking and vaping. It provides tracking systems to chart progress, tips and distractions to overcome cravings, and facts about the health impacts of smoking.

myCASA

DES143
myCASA is an online portal that enables people to engage with the Civil Aviation Safety Authority (CASA), accessing certain services and managing their information. People can use the portal to apply for an aviation reference number, register and view details about drones, obtain…

Digital service standard v2.0 guides and tools

DES144
Digital service standard guides and tools provides advice on how agencies can work towards implementing and achieving the DSS outcomes.

DTA Pilot - Tell Us Once

DES140
The DTA Pilot Tell Us Once platform was developed under the Public Service Monetisation Fund (PSMF) from 2017 to 2019 as one of a set of reusable digital platforms (Whole-of-Government Platforms), to help Australian Government agencies provide better services. The Tell Us Once aim was to create a…

Agriculture Design System

DES149
The Agriculture Design System (AgDS) is an open-source design system that builds on the visual language and design principles of the original Australian Government Design System (GOLD). It provides a range of components designed for information and transactional services and enables the design and…
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