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Payments

Definition

Payments describes the process of transferring funds from one party to another, encompassing both outgoing and incoming transactions. This includes the disbursement of funds to individuals, businesses or other entities, as well as the receipt of funds into government accounts.

This capability does not provide guidance on determining eligibility to government entitlements. For this guidance, please refer to Entitlements.

This capability does not include payments between Commonwealth entities and other levels of government, nor between Commonwealth entities.

Purpose

Australian Government outbound payments, including pensions, allowances, taxation refunds, and superannuation, exist to financially support eligible recipients, based on defined circumstances. Payments may also contribute to the income stream of an individual, business, or other entity. 

The payment capability also encompasses inbound payments (such as tax collections), ensuring the effective and secure management of government revenue. 

The payment capability is realised through:

  • efficiently and securely processing outgoing payments
  • ensuring payment systems meet the diverse needs of both the government, and individuals, businesses, and authorised representatives
  • supporting efficient management of incoming payments to maintain government revenue streams. 

Objectives

The objectives of this content are to:

  • create unified, efficient and secure systems that streamline payments across government
  • ensure familiarity with best practices in payments, allowing informed decision making on investments in payment solutions
  • maximise reuse of existing solutions and minimise risks by drawing on past investments, implementations and lessons learned
  • meet compliance with legislation and regulation, government policies and standards, and any national or international agreements relating to payments.

Whole-of-government applicability

The Data and digital government strategy sets a vision for 2030 to deliver simple, secure and connected public services for all people and business, through world class data and digital capabilities. 

Suitable handing of payments as a capability supports the Strategy's missions of:

  • Simple and seamless services: Be digital by design, engage people proactively, and guide them to the services they might need.
  • Trusted and secure: Build and maintain trust, engaging transparently and meaningfully on government data collection and use.

The Strategic plan for Australia’s payment system outlines the Government’s vision for the sector and highlights key priorities and initiatives. This plan imposes additional obligations on the APS concerning payments. 

Domains

This capability is part of the following domain.
DOM3

Government service delivery

Policies

The following policies have requirements that impact this capability.
Mandate: Endorsed
Status: Core
This policy describes the requirements for entities planning digital investments involving payments. Applicability Digital investment proposals are assessed against this policy by the DTA through the Digital and ICT Investment Oversight Framework (IOF). Commonwealth entities are encouraged to apply…
Mandate: Endorsed
Status: Core
This policy describes the requirements for entities planning digital investments and adopting eInvoicing processes. Applicability Digital investment proposals are assessed against this policy by the DTA through the Digital and ICT Investment Oversight Framework (IOF). Commonwealth entities are…

Standards

The following standards support development of digital solutions in this capability.
The Payments standard ensures that payment systems are delivered in a manner that prioritises recipients whilst delivering efficiency and meeting the requirements of Commonwealth entities. Comply with legislation  Entities must:

Designs

The following designs include examples of how digital solutions in this capability can be delivered.

Lead Agency: Reserve Bank of Australia

Government EasyPay is a phone and online payment solution, providing a secure platform for people to make payments to government agencies. Available to agencies across government, the service can be used to collect a range of payments, including tax instalments, child support payments and charges…

Lead Agency: Department of Home Affairs

The Revenue receipting platform is an inbound payments platform designed to receive payments and temporary payments on a large scale. It includes repayment refunds, pay later billing, POS, EFTPOS, direct debit and reversal capabilities. It uses Digital identity for a safe and secure way to…

Lead Agency: Australian Taxation Office

Single touch payroll (STP) streamlines employers' reporting to government agencies.

Lead Agency: Services Australia

Technology Type: SAP products

Payment utility is a SAP-based centralised payments platform that delivers payments to recipients through multiple methods.

Lead Agency: Digital Transformation Agency

Payments in was a digital platform that allowed individuals to pay government agencies using their preferred payment method.  The platform enabled agencies to receive paid invoices and reports without managing multiple payment types.  The Payments in platform has been retired and is no…

Strategic Alignment

Digital solutions in this capability can support the following strategies.

A Strategic Plan for Australia's Payments System

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