Individual experience

Managing the collection of and effective resolution for complaints from individuals about government services and operations.

Recording and managing all interactions with individuals to create a seamless experience across channels.

A way to provide individuals access to multiple government services through a single entry point. It means that individuals only have to remember one location and one login, and can easily access and discover many relevant government services in a single place.

Ensuring consistent Australian Government branding across digital services provided to individuals.

A set of processes to manage the identification and authentication of individual users of government digital services. It includes identity proofing, and login.

Managing tailored experiences for individuals based on their credentials, preferences and needs.

A set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.

Hosting and publishing static web content for individuals to access government information.