The individual experience domain includes the capabilities required for the delivery of modern digital services to individuals, for example, through a single digital portal.
Individual experience
Capabilities
This domain includes the following capabilities.
Managing the collection of and effective resolution for complaints from individuals about government services and operations.
A way to provide individuals access to multiple government services through a single entry point. It means that individuals only have to remember one location and one login, and can easily access and discover many relevant government services in a single place.
A set of processes to manage the identification and authentication of individual users of government digital services. It includes identity proofing, and login.
Hosting and publishing static web content for individuals to access government information.
A set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.
Recording and managing all interactions with individuals to create a seamless experience across channels.
Managing tailored experiences for individuals based on their credentials, preferences and needs.
Ensuring consistent Australian Government branding across digital services provided to individuals.