The business experience domain includes the capabilities required to deliver a modern digital experience to support businesses to locate information and meet their obligations. Most capabilities are similar to those in the individual experience domain, but tailored for business users and stakeholders.
Business experience
Capabilities
This domain includes the following capabilities.
Managing the collection of and effective resolution for complaints from Australian businesses about government services and operations.
Hosting and publishing static web content for businesses to access government information.
Ensuring consistent Australian Government branding across digital services provided to businesses.
A set of processes to manage the identification and authentication of Australian businesses and their authorised representatives. It includes identity proofing, verification of ABN, and login.
Managing tailored experiences for businesses based on their credentials, preferences and needs.
Recording and managing all interactions with users to create a seamless experience across channels.
A set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.
Providing individuals with access to government services digitally (eg: through a web browser or mobile application)
eInvoicing is the digital exchange of standardised invoice information between sellers’ and buyers’ accounting systems. It enables government to receive and process eInvoices from individuals, businesses and authorised representatives.