Notice
The Digital Service Standard v2.0 was released on 4 December 2023 with a transitional approach applied. The updated Standard applies to new public and staff facing services from 01 July 2024 and existing public facing services from 01 July 2025. For the 2024-25 Budget process, agencies going through the DCAP Assessment will be required to meet the Digital Service Standard v1.0.
The Standard establishes the requirements for designing and delivering digital government services. The Standard puts people and business at the centre of government digital service delivery. It guides digital teams to create and maintain digital services that are:
- user-friendly
- inclusive
- adaptable
- measurable
The Data and Digital Government Strategy sets a 2030 vision for: the Australian Government to deliver simple, secure and connected public services, for all people and business, through world class data and digital capabilities. The Standard supports this vision by promoting consistency across digital services and ensuring services:
- are accessible
- are secure
- are transparent
- meet the needs of people and business
Version 2.0 of the Standard has reduced the number of criteria, to 10 compared to 13 criteria of the former version, released in 2016. The changes reflect the Government’s increased level of digital maturity and adoption of trust and protection principles that have elevated in the years since 2016. The reinvigorated Standard also strengthens inclusion and accessibility requirements, so that no one is left behind when accessing Government’s digital services.