Direct link: digital.gov.au/policy/digital-experience/digital-access-standard
Responsible agency: Digital Transformation Agency
Last updated: 10 September 2024
The Digital Access Standard is part of a suite of standards and guidance that support the Digital Experience Policy. It sets requirements for Commonwealth entities to make informed decisions and reduce duplication of front doors and entry points to digital services, ensuring a unified experience for individuals and business interacting with the Australian Government.
The Data and Digital Government Strategy sets a 2030 vision for the Australian Government to deliver simple, secure, and connected public services, for all people and business, through world class data and digital capabilities. The Digital Access Standard supports this vision by reducing the need for people to understand internal government workings to find the support and services they need.
The Digital Access Standard applies to:
- new and replacement public-facing digital services for individuals suitable for myGov from 1 January 2025
- all other new and replacement public-facing digital services for individuals, as well as those for businesses and providers from 1 January 2026.
Access the standard
The digital.gov.au website hosts the Digital Access Standard (full text).
The criteria
Agencies must meet 5 criteria to determine if they need to reuse an existing access point or if they can create a new one:
- Understand how your users access services – make the most of existing access points by understanding where users already go to access digital government services.
- Define your service offering – understand what capabilities are needed to support the new service.
- Use the Australian Government Architecture (AGA) to find reusable platforms and capabilities – use the AGA to discover existing capabilities available for reuse and requirements that apply to new services.
- Follow the decision-making framework – apply the relevant decision-making criteria to apply a consistent approach to evaluating how to leverage an existing access point.
- Engage with delivery partners – engage with delivery partners to establish a successful, collaborative and trusted partnership.