Australian Government Architecture
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Type

Design

Reference

Applicable from

3 Oct 2023

Mandate

Unendorsed

Status

Consulting

Responsible agency

Department of Veterans' Affairs

Reuse category

Pattern

MyService

Direct link: www.dva.gov.au/myservice 
Responsible agency: Department of Veterans’ Affairs

MyService provides veterans and their families with a way to connect with and get support from the Department of Veterans’ Affairs (DVA) online. Accessed through MyGov, people can use MyService to: 

  • submit claims and view their progress
  • upload information to support claims
  • apply for DVA-funded mental health treatment and other benefits
  • view their Veteran Card online and see accepted conditions
  • book transport and claim transport costs
  • download official letters for tax or concession purposes
  • update their personal details.

Capabilities

This design is part of the following capability.
CAP1

Digital Portal (Individual)

Policies

This design can be relevant to meeting the requirements of the following policies.
POL3

Digital Portal policy (Position)

Standards

This design can be useful in achieving the intent of the following standard(s).

Digital Access Standard

STA48
The Digital Access Standard is part of a suite of standards and guidance that support the Digital Experience Policy. It sets requirements for Commonwealth entities to make informed decisions and reduce duplication of front doors and entry points to digital services, ensuring a unified…
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