Australian Government Architecture
Search

Content Management (Business)

What is Content Management?

Content Management is the hosting and publishing of static web content for businesses to access Government information. The content may include text, documents, images, video and audio that when published ensures users know what an agency does, and how to access the services they provide.

Objectives

To provide a uniform and secure platform for Government agencies to build and maintain their websites, publish content and retain digital assets. This includes other information channels such as transaction systems, kiosks, knowledge bases, services and non-government websites. A uniform content management platform provides consistency across government websites and provides cost effective solutions.

Policy Elements

Policy:
POL1
Content Management policy (Position) Mandate:
Unendorsed
Status:
Consulting
  • Avoid investment in new digital experience platform (DXP) tools until they have discussed with The Department of Finance the procurement options and pricing available through the GovCMS program.

  • Avoid investment in new, standalone solutions for the hosting and publishing of web content, until they have discussed with The Department of Finance the capabilities and opportunities GovCMS provides

  • Consider onboarding to the Whole-of-Government GovCMS

  • Meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA

Policy:
POL38
Digital Experience Policy Mandate:
Endorsed
Status:
Core
  • Design and deliver services that are user-friendly, inclusive, adaptable and measurable.

  • Consider existing digital access points when developing a new digital service in consultation with the DTA.

  • Design and build new digital services to be able to integrate with primary digital access points such as myGov (where appropriate).

  • Implement all 5 Digital Performance Standard criteria as part of any in scope ICT investment deliverables. 

  • Engage with the DTA through relevant IOF touchpoints, providing the required information to assess compliance with the policy. 

  • Contact the DTA if unsure how to comply with the DX Policy, if the digital investment or service is in scope of the DX Policy, or to apply for an exemption.

Domains

This capability is part of the following domain.
DOM10

Business Experience

Policies

The following policies have requirements that impact this capability.
Mandate: Unendorsed
Status: Consulting
Mandate: Endorsed
Status: Core
Notice The Digital Experience Policy (DX Policy) will be effective from 1 January 2025 and applies to Corporate and Non-Corporate Commonwealth Entities, as defined by the Public Governance, Performance and Accountability Act 2013. Services delivered after this date will be subject to requirements…

Standards

The following standards support development of digital solutions in this capability.
Notice The Digital Service Standard v2.0 was released on 4 December 2023. For the 2024-25 Budget process, agencies going through the DCAP Assessment will be required to meet the Digital Service Standard v1.0.   The Digital Service Standard is a set of best practice principles to help agencies…
Notice The Digital Service Standard v2.0 was released on 4 December 2023 with a transitional approach applied. The updated Standard applies to new public and staff facing services from 01 July 2024 and existing public facing services from 01 July 2025.  For the 2024-25 Budget process, agencies…
Notice The Digital Inclusion Standard is being introduced with a transitional approach applied. The Standard is mandatory and applies to new public and staff facing services from 01 January 2025 and existing public facing services from 01 January 2026. Non-corporate Commonwealth entities that meet…
Notice The Digital Performance Standard applies to new or replacement public-facing digital services that are subject to the requirements of the Investment Oversight Framework. The Standard is mandatory and comes into effect from 01 January 2025. Non-corporate Commonwealth entities that meet the…
Notice The Digital Access Standard is being introduced with a transitional approach applied. The Standard applies to new and replacement digital services for individuals suitable for myGov from 1 January 2025 and all other new and replacement public-facing digital services for individuals as well…

Designs

The following designs include examples of how digital solutions in this capability can be delivered.
GovCMS provides a platform for the hosting and publishing of digital content for government information. The content may include text, documents, images, video and audio that when published ensures users know what an agency does, and how to access the services they provide. There are more than 350…
Civic Theme is an open source, inclusive and component-based design system. It was created so governments and corporations can rapidly assemble modern, consistent and compliant digital experiences
The DSP is a list of approved service providers/suppliers including small to medium enterprises with the necessary skills to work with Drupal builds and website support on the GovCMS platform. The panel was created to help organisations find Drupal specialists and to simplify contract management…
Notice The Digital Service Standard v2.0 was released on 4 December 2023. For the 2024-25 Budget process, agencies going through the DCAP Assessment will be required to meet the Digital Service Standard v1.0.   The Digital Service Standard Guides and Tools provides advice on how agencies can…
Was this information helpful?

Do not include any personal information. We are unable to respond to comments or feedback. If you would like a response, please email, or phone us. Our details are on the AGA contact page www.architecture.digital.gov.au/contact-us.