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Digital inclusion standard

Direct link: digital.gov.au/policy/digital-experience/digital-inclusion-standard
Responsible agency: Digital Transformation Agency 
Last updated: 18 November 2025

About the standard

The Digital inclusion standard establishes specific requirements for designing and delivering inclusive and accessible digital government services through best practice principles, building on the criteria set out by the Digital service standard.

Applicability

Investments that are subject to the Investment oversight framework (IOF) and all existing services must meet this standard. Check the Digital experience policy for details and exemptions.

Access the standard

Read the Digital inclusion standard.

Capabilities

This standard supports digital solutions in the following capability.
CAP30

Web content management (business)

CAP1

Digital portal (individual)

CAP23

Web content management (individual)

CAP18

Digital portal (business)

Policies

This standard assists in meeting the requirements of the following policies.
POL38

Digital experience policy

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