Content Management (Business)

What is Content Management?

Content Management is the hosting and publishing of static web content for businesses to access Government information. The content may include text, documents, images, video and audio that when published ensures users know what an agency does, and how to access the services they provide.

Objectives

To provide a uniform and secure platform for Government agencies to build and maintain their websites, publish content and retain digital assets. This includes other information channels such as transaction systems, kiosks, knowledge bases, services and non-government websites. A uniform content management platform provides consistency across government websites and provides cost effective solutions.

Policy Elements

Policy:

POL1

Content Management policy (Position) Mandate:

Unendorsed

Status:

Consulting

Avoid investment in new digital experience platform (DXP) tools until they have discussed with The Department of Finance the procurement options and pricing available through the GovCMS program.

Avoid investment in new, standalone solutions for the hosting and publishing of web content, until they have discussed with The Department of Finance the capabilities and opportunities GovCMS provides

Consider onboarding to the Whole-of-Government GovCMS

Meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA

Policy:

POL38

Digital Experience Policy Mandate:

Endorsed

Status:

Core

Design and deliver services that are user-friendly, inclusive, adaptable and measurable.

Consider existing digital access points when developing a new digital service in consultation with the DTA.

Design and build new digital services to be able to integrate with primary digital access points such as myGov (where appropriate).

Implement all five Digital Performance Standard criteria as part of any in scope ICT investment deliverables.

Engage with the DTA through relevant Digital and ICT Investment Oversight Framework (IOF) touchpoints, providing the required information to assess compliance with the policy.

Contact the DTA if unsure how to comply with the DX Policy, if the digital investment or service is in scope of the DX Policy, or to apply for an exemption.

Domains

This capability is part of the following domain.

DOM10

Business Experience

Policies

The following policies have requirements that impact this capability.

Content Management policy (Position)

POL1

Mandate: Unendorsed

Status: Consulting

Digital Experience Policy

POL38

Mandate: Endorsed

Status: Core

The Digital Experience Policy (DX Policy) supports a whole-of-government focus on improving the experience for people and businesses interacting digitally with government information and services.

Standards

The following standards support development of digital solutions in this capability.

Digital Service Standard v1.0

STA15

v1.0 of the Digital Service Standard was replaced by v2.0 on 4 December 2023. The Digital Service Standard v1 was a set of best practice principles to help agencies design and build digital services that are simple, clear and fast for Australians.

Digital Service Standard v2.0

STA32

The Digital Service Standard establishes the requirements for designing and delivering digital government services. The Standard puts people and business at the centre of government digital service delivery.

Digital Inclusion Standard

STA46

The Digital Inclusion Standard establishes the approach to ensure that all users of government services are considered, taking into account their diverse needs. By designing digital services that are inclusive, the interaction between government and the public through digital channels will be…

Digital Performance Standard

STA47

The Digital Performance Standard sets the approach to monitor digital performance across government services, and supports data-driven digital and ICT investment decisions. Having visibility of digital service performance will support agencies by fostering continuous improvement capabilities and…

Digital Access Standard

STA48

The Digital Access Standard sets requirements for non-corporate Commonwealth entities (NCEs) to make informed decisions and reduce duplication of front doors and entry points to government digital services, ensuring a unified experience for individuals and business when interacting with the…

APS Experience Design Principles

STA63

The APS Experience Design Principles support the Australian Public Service to design and deliver people-centric and inclusive policies and services. They provide guidance for embedding human-centred design approaches into the creation of new services and the improvement of existing ones – elevating…

Designs

The following designs include examples of how digital solutions in this capability can be delivered.

GovCMS

DES58

Lead Agency: Department of Finance

Technology Type: Drupal

GovCMS provides a platform for the hosting and publishing of digital content for government information. The content may include text, documents, images, video and audio that when published ensures users know what an agency does, and how to access the services they provide. There are more than 350…

myGov

DES105

Lead Agency: Services Australia

Technology Type: myGov

myGov is a contemporary digital platform available via a native app and web portal. myGov is delivered through a modern and adaptable digital platform that is responsive to the changing needs of its users and Government delivering a flexible, scalable, digital solution.

business.gov.au

DES4

Lead Agency: Department of Industry, Science & Resources

business.gov.au is a whole-of-government website for the Australian business community. It provides simple and convenient access to a range of business related information, services and support from 3 levels of government. The site contains comprehensive information on how to establish, register,…

Civic Theme

DES93

Technology Type: GovCMS

CivicTheme is an open-source website design system created and maintained by Salsa Digital. It follows the same design principles, accessibility and security standards as the former Australian Government Design System (AGDS) initiated by the Digital Transformation Agency (DTA).

Director ID

DES44

Lead Agency: Australian Taxation Office

A Director Identification Number (director ID) is a unique 15-digit identifier required for directors of Australian companies. Managed by the Australian Business Registry Services (ABRS), it helps prevent fraudulent identities and promotes transparency. A person will need a director ID if they're…

Drupal Services Panel (DSP)

DES33

Lead Agency: Department of Finance

Technology Type: Drupal

The DSP is a list of approved service providers/suppliers including small to medium enterprises with the necessary skills to work with Drupal builds and website support on the GovCMS platform. The panel was created to help organisations find Drupal specialists and to simplify contract management…

Digital Service Standard v2.0 guides and tools

DES144

Lead Agency: Digital Transformation Agency

The Digital Service Standard Guides and Tools provides advice on how agencies can work towards implementing and achieving the DSS outcomes.