Australian Government Architecture
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Type

Design

Reference

Mandate

Endorsed

Status

Emerging

Responsible agency

Department of Home Affairs

Enterprise Process Management

The EPM Pega Platform may be used by other agencies within the Home Affairs portfolio as a unified Case Management platform capability.

Capabilities

This design is part of the following capability.
CAP32

Case Management

Policies

This design can be relevant to meeting the requirements of the following policies.
POL17

Case Management policy

Standards

This design can be useful in achieving the intent of the following standard(s).

Case Management Standard

STA35
Case management systems enable the flow of “cases” from initiation to closure. Within handling of a “case” there are necessarily: 
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