The EPM Pega Platform may be used by other agencies within the Home Affairs portfolio as a unified Case Management platform capability.
Enterprise Process Management
Capabilities
This design is part of the following capability.
CAP32
Case management
Policies
This design can be relevant to meeting the requirements of the following policies.
POL17
Case Management policy
Standards
This design can be useful in achieving the intent of the following standard(s).
Case management is the process of managing a series of steps or events to reach a resolution. Case management systems help track and manage cases from start to finish. The case management systems normally would include the following functionalities: