Australian Government Architecture
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Type

Design

Reference

Applicable from

7 May 2024

Mandate

Endorsed

Status

Core

Responsible agency

Department of the Prime Minister & Cabinet

Reuse category

System

Parliamentary workplace support service (PWSS)

Direct link: www.pwss.gov.au 
Responsible agency: Department of the Prime Minister & Cabinet

The Parliamentary workplace support service (PWSS) case management system is the internal system used by the PWSS to manage and track cases of misconduct, conflict, and work health and safety risks in the parliamentary workplace. 

The system enables the following functionalities:

  • incident response
  • case intake and resolution
  • support, counselling and provision of educational resources
  • secure management and confidentiality of personal information collected
  • 24/7 support.

The design is an example of how a case management digital investment may be structured, reused or applied, in order to meet the intent of the Case management standard.

Capabilities

This design is part of the following capability.
CAP32

Case management

Policies

This design can be relevant to meeting the requirements of the following policies.
POL17

Case Management policy

Standards

This design can be useful in achieving the intent of the following standard(s).

Case management standard

STA35
Case management is the process of managing a series of steps or events to reach a resolution. Case management systems help track and manage cases from start to finish. The case management systems normally would include the following functionalities:
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