The Parliamentary Workplace Support Service (PWSS) case management system supports people affected by incidents or misconduct in the parliamentary workplace.
Parliamentary Workplace Support Service (PWSS)
Capabilities
This design is part of the following capability.
CAP32
Case management
Policies
This design can be relevant to meeting the requirements of the following policies.
POL17
Case Management policy
Standards
This design can be useful in achieving the intent of the following standard(s).
Case management is the process of managing a series of steps or events to reach a resolution. Case management systems help track and manage cases from start to finish. The case management systems normally would include the following functionalities: