About the principles
The APS experience design principles support the Australian Public Service to design and deliver people-centric and inclusive policies and services.
They provide guidance for embedding human-centred design approaches into the creation of new services and the improvement of existing ones – elevating the experience for government customers, staff, businesses and third-party partners. The principles apply across all channels, whether people are interacting with government and its services online, on the phone or in person.
Applicability
The APS experience design principles were developed by Services Australia and the Australian Public Service Commission for use across the public service.
They are endorsed by the executive Partnership Priorities Committee for use by non-corporate Commonwealth entities. They apply to both new and existing services for staff and the public.
Access the principles
Read the APS experience design principles.