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Web Content Management policy

This policy describes the requirements for entities planning digital investments involving web content management.

Applicability

Digital investment proposals are assessed against this policy by the DTA through the Digital and ICT Investment Oversight Framework (IOF).

Commonwealth entities are encouraged to apply this policy to all digital investments.

Policy requirements

  • Comply with legislation and regulation

    An entity must comply with any legislation relevant to its circumstances.

  • Align to guidelines and standards

    All Commonwealth entities must comply with any mandatory frameworks, policies, and standards applicable to their situation, throughout web content management solution design, development, and deployment processes, and regarding the content hosted.

  • Strategically deliver informational services on digital channels

    Prioritising a digital-first approach and ensuring accessibility and inclusion considerations are front of mind, delivers efficiency and effectiveness of government information hosting. A channel strategy that identifies and delineates content over digital channels will ensure consistency across an organisation.

  • Develop a content strategy

    A content strategy sets the foundation for the creation, structure, and governance of content for each digital channel.

  • Align business, operational, and technological needs

    Analysing business functional needs, and developing a comprehensive set of technology, service, and compliance requirements, will ensures procurement and deployment of a fit-for-purpose content management systems.

  • Prioritise and enable integration and interoperability

    The designing and building of new digital services to be able to integrate with primary digital access points such as myGov, and to interoperate with other governmental services and be scalable and maintainable, will ensure services are aligned to the “simple and seamless services” mission of the Data and Digital Government Strategy.

  • Consider onboarding to GovCMS

    GovCMS is a government content management system and web hosting service widely used across the commonwealth. Standardised web publishing and management functionality ensures a consistent user experience and robust platform for web content.

  • Apply AI ethics principles and policy when AI is involved in enabling government content

    Where AI is utilised in the workflow enabling content management, it must be implemented in line with appropriate guidance.

  • Adhere to reuse principles

    Entities must give priority to the adoption of reuseable digital and ICT solutions, patterns, or knowledge, and, where necessary, design new solutions with a focus on future reuse.

Capabilities

This policy includes requirements that relate to the following capability.
CAP30

Web Content Management (Business)

CAP23

Web Content Management (Individual)

Standards

The following standards show what to do to satisfy this policy.
The Web Content Accessibility Guidelines (WCAG) provides a single shared standard for making Web content more accessible.
The AGLS Metadata Standard was a set of descriptive properties to improve visibility and availability of online resources. National Archives has decommissioned the AGLS website and uncoupled their responsibilities from AS 5044-2010 which is managed by Standards Australia. AGLS is published as…
Web Content Management encompasses the full spectrum of content processes, covering aspects such as creation, categorisation, quality, protection, and oversight. It is often achieved through implementation of a Content Management System (CMS). A CMS helps an entity create, publish, manage, store,…

Designs

The following designs can be relevant to meeting the requirements of this policy.
GovCMS provides a platform for the hosting and publishing of digital content for government information. The content may include text, documents, images, video and audio that when published ensures users know what an agency does, and how to access the services they provide. There are more than 350…
Direct link: salsa.digital/expertise/civicthemeResponsible agency: Salsa Digital CivicTheme is an open-source website design system created and maintained by Salsa Digital. It follows the same design principles, accessibility and security standards as the former Australian Government Design System…
Direct link: www.energymadeeasy.gov.auResponsible agency: Australian Energy Regulator  Energy Made Easy is a free, independent government service from the Australian Energy Regulator (AER). The energymadeeasy.gov.au website compares energy plans from various providers.  It helps…
GovCMS Platform as a Service (PaaS) hosting is a by government, for government website hosting solution. The PaaS hosting solution includes security and management of the platform. While being more flexible with greater allowable Drupal modules, customers with PaaS hosting are responsible for…
GovCMS Software as a Service (SaaS) hosting is a by government, for government website hosting solution. The SaaS hosting solution includes security and management of the platform. This includes regular security patching and software updates, application and infrastructure maintenance as well as…
Direct link: www.dva.gov.auResponsible agency: Department of Veterans’ Affairs The Department of Veterans' Affairs official website dva.gov.au provides key services, news and advice for veterans, their families and the broader Defence community. The site offers resources for: accessing mental…
Direct link: www.education.gov.auResponsible agency: Department of Education  education.gov.au is the official website for the Department of Education. It provides news, announcements and information on programs and initiatives and resources for early childhood, primary and higher education…
Direct link: www.austrade.gov.auResponsible agency: Australian Trade and Investment Commission austrade.gov.au is the official website for the Australian Trade and Investment Commission (Austrade). Austrade is a corporate Commonwealth entity that helps Australian businesses to succeed on the…
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