Direct link: www.servicesaustralia.gov.au/express-plus-child-support-mobile-app
Responsible agency: Services Australia
Express Plus Child Support is a mobile app that allows users to manage their child support information directly from their mobile devices.
The app is available 24 hours a day, 7 days a week. Each person must have their own account in the app for security reasons. The app requires users to have a myGov account linked to their Centrelink online account. The App complies with the Privacy Act 1988 (Cth) in terms of the type of information that is collected, why the information is collected, and with whom information is shared.
The app offers several functionalities to the users, including ability to:
- check and update personal details
- report income
- check payments and entitlements
- manage appointments
- access digital copies of health care or concession cards.
This app offers several reusable design elements that can be utilised by other Commonwealth entities:
- Good user-centric design by using easy-to-use platform to manage child support information.
- Adherence to WCAG accessibility standards.
- Meeting the needs of diverse audiences through the various accessibility functionalities.
- Simple navigation.