Australian Government Architecture

Correspondence Management

What is Correspondence Management?

Correspondence Management refers to the managing of incoming and outgoing correspondence of an agency to individuals and businesses. Correspondence can include sending information via letters in the post, letters sent by email, letters made available in myGov Inbox, notifications sent by SMS or notifications that are pushed to Government mobile applications.


An objective for this space will be finalised through the iterative development of the Australian Government Architecture.


This capability is part of the following domain.

Government Service Delivery


The following designs include examples of how digital solutions in this capability can be delivered.
Notifications allows government agencies to communicate with the users of their services in a secure and timely way that meets the users’ needs. System has been retired by the DTA and is no longer available for Reuse. 
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