Pegasystems case management solution is used by the Department of Home Affairs to streamline and automate complex case management procedures. The system enables workflow automation and AI-powered decision-making, supporting operations such as immigration and visa processes.
Pegasystems has partnered with the Department of Home Affairs for over a decade, with contract renewals and additional funding provided as recently as 2025.
The EPM Pega Platform may be used by other agencies within the Home Affairs portfolio as a unified Case Management platform capability.
Pegasystems technology is also deployed across various government departments, including Services Australia and the Department of Defence.