This policy supports a whole-of-government focus on improving the interactions between individuals, businesses and government entities, by using various digital platforms, technologies and services (e-markets) to provide products and services in a virtual marketplace.
The policy aims to:
- support the establishment and implementation of consistent standards and designs for the implementation of e-markets
- maximise the reuse of existing core systems when implementing new e-market solutions
- establish whole-of-government arrangements for e-market solutions.
E-markets provide crucial bridges between product and service providers and consumers, enabling a multitude of transactions and engagements.
The capability of E-Markets is realised through:
- the implementation of technology supplier e-market solutions that provide an informational or transactional interface
- the development and deployment of e-market applications by platform owners, typically Commonwealth entities responsible for platform development and maintenance.
Applicability
Digital investment proposals are assessed against this policy by the DTA through the Digital and ICT Investment Oversight Framework (IOF).
Commonwealth entities are encouraged to apply this policy to all digital investments.
Policy requirements
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Address data and information privacy and legislative requirements
- Participating users of e-markets must ensure personally identifiable information of individuals and businesses is stored in line with the Privacy Act 1988, the Archives Act 1983 (Cth) and the Data Availability and Transparency (DAT) Act 2002 (Cth).
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Identify similar e-markets for potential reuse, using cross-APS archetypes to identify best-fit solutions
- Determine your specific requirements, and categorise as either an informational or transactional platform, to appropriately determine potential candidates for reuse.
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Adhere to reuse principles
- Align to the Digital and ICT Reuse Policy and Reuse standard.
- Analyse the current e-markets technology environment against your requirements, identifying gaps and opportunities for reuse.
- Ensure the ongoing viability of information asset solutions through continual improvement around processes, features, data, security, technology, skills and cost.
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Apply human-centred design practices when building e-markets
- Follow the Digital Service Standard v2.0 to establish the requirements for designing and delivering digital government services.
- Put people and business at the centre of the establishment of e-markets.
- Create and maintain e-markets that are user-friendly, inclusive, adaptable and measurable.
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Adopt a consistent, effective and efficient approach for identifying businesses and individuals participating in e-markets
- Align to identity management best practices and policies.
- Use providers accredited through the Services Australia Identity Exchange under the Trusted Digital Identity Framework (TDIF) when verifying the identity of individuals and businesses and ensuring government data is protected against cyber threats.
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Ensure e-markets are used to provide products and services in a manner that prevents unfair conduct
- Ensure businesses and individuals adopt fair practices when building and engaging in e-markets and follow product safety standards.