Policy Requirements
Business Process and Workflow policy requirements are as follows:
-
Develop a comprehensive understanding of the business and workflow processes targeted for automation.
Before commencing any technology investigation, agencies should analyse and assess the processes themselves, understanding their specific needs and determining suitability and requirements for automation.
-
Check for existing re-useable Business Process and Workflow designs before engaging in new development processes.
Business Process and Workflow solutions are a capability commonly repeated in the delivery of services in the public sector. Consideration must be given to minimising risk, improving consistency, accelerating delivery, and lowering total cost of ownership of workflows and ruleset management through leveraging existing standards and designs prior to considering alternative new developments.
-
Build for reuse.
Where reuse is not possible, provide evidence of which systems across government have been investigated (specifically across the usage and users, scale, and security classification of the system), and demonstrate how any new investment may be extensible and operationalised for reuse and how any new investment may benefit agencies seeking similar capability moving forward.
-
Lower development and maintenance complexity of government solutions.
Low-code/no-code documented process and business rules logic that may be invoked across many channels and systems must be considered for suitability prior to programmatically developing a unified software unit that is self-contained and independent from other applications (monolithic).
-
Understand the existing technology environment.
Initiatives utilising Business Process and Workflow solutions must demonstrate engagement and applicability of the solution in the context of the technological environment within which they will operate, informing the technology decision and implementation approach.