Australian Government Architecture

Business Process and Workflow Policy

Policy Requirements

Business Process and Workflow policy requirements are as follows:

  • Develop a comprehensive understanding of the business and workflow processes targeted for automation. 

    Before commencing any technology investigation, agencies should analyse and assess the processes themselves, understanding their specific needs and determining suitability and requirements for automation.

  • Check for existing re-useable Business Process and Workflow designs before engaging in new development processes. 

    Business Process and Workflow solutions are a capability commonly repeated in the delivery of services in the public sector. Consideration must be given to minimising risk, improving consistency, accelerating delivery, and lowering total cost of ownership of workflows and ruleset management through leveraging existing standards and designs prior to considering alternative new developments.

  • Build for reuse. 

    Where reuse is not possible, provide evidence of which systems across government have been investigated (specifically across the usage and users, scale, and security classification of the system), and demonstrate how any new investment may be extensible and operationalised for reuse and how any new investment may benefit agencies seeking similar capability moving forward.

  • Lower development and maintenance complexity of government solutions. 

    Low-code/no-code documented process and business rules logic that may be invoked across many channels and systems must be considered for suitability prior to programmatically developing a unified software unit that is self-contained and independent from other applications (monolithic).

  • Understand the existing technology environment. 

    Initiatives utilising Business Process and Workflow solutions must demonstrate engagement and applicability of the solution in the context of the technological environment within which they will operate, informing the technology decision and implementation approach.


This policy includes requirements that relate to the following capability.

Business Process and Workflow


The following standards show what to do to satisfy this policy.
Business Process and Workflow solutions can consolidate one or more business processes and utilise workflow management or allow for the consistent definition and application of rulesets to facilitate user-centric transactions from beginning to end. They support commonly used functionality needed by…


The following designs can be relevant to meeting the requirements of this policy.
Tranche 1 of the modernisation of the Australian Electoral Commission’s ICT systems and infrastructure.
The Dataplace website has integrated SurveyJS for easy content development of new web forms, in a solution that protects the privacy of form data from third party providers.
Establishment of the ICT infrastructure necessary for a national worker screening and registration scheme from 1 July 2024.
The Parliamentary Document Management System (PDMS) provides a service delivery capability to connect Australian Government agencies and Parliament under the Whole-of-Government (WofG) Parliamentary Workflow Solution (PWS).
Was this information helpful?

Do not include any personal information. We are unable to respond to comments or feedback. If you would like a response, please email, or phone us. Our details are on the AGA contact page