Direct link: www.servicesaustralia.gov.au/create-your-voiceprint
Responsible agency: Services Australia
A voice biometric solution is used by Services Australia to confirm a person’s identity by matching the characteristics of their voice to the stored voiceprints managed by the agency.
Based on spectrogram analysis, the voiceprint creates a mathematical model that represents the unique features of a person’s voice that distinct them from the others.
User’s who create a voiceprint:
- can prove their identity faster when they call Services Australia
- don’t need to use or remember a Personal Identification Number (PIN)
- don’t need to answer security questions when they call Services Australia.
Individuals can create a voiceprint by phoning Centrelink or using the Express Plus Centrelink mobile app.