This domain underpins the three experience domains and includes the enabling capabilities required for joined-up service delivery operations that support the seamless delivery of connected government services to citizens and business.
Government Service Delivery
Capabilities
This domain includes the following capabilities.
Definition
The Capability of “Business Process and Workflow” is defined as the ability to codify, automate, and standardise business processes and rules, including the orchestration of multiple workflows and management of extended business processes within a digital environment.
Purpose
The…
What is a Business Registry?
Business Registry is a register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.
Objectives
An objective for this space will be finalised through the iterative development of the Australian…
Definition
Case Management is the ability to manage the workflow of events to their resolution to meet the needs of individuals or business. This may involve engagement, assessment, planning, implementation, coordination, monitoring, and evaluation.
Case management system attributes and…
What is Compliance and Investigation?
Compliance and Investigation refers to the monitoring of compliance with policies, directions, regulation and legislation, including investigation of fraud.
Objectives
An objective for this space will be finalised through the iterative development of the…
What is Correspondence Management?
Correspondence Management refers to the managing of incoming and outgoing correspondence of an agency to individuals and businesses. Correspondence can include sending information via letters in the post, letters sent by email, letters made available in myGov…
What is Debt Management?
Debt Management is the managing and collecting of debts owed to the government by individuals and businesses (including unpaid fees and overpayment of welfare and taxation benefits that must be repaid).
Objectives
An objective for this space will be finalised through…
What are Entitlements?
Entitlements refers to a set of systems and processes that evaluate and determine eligibility and entitlements for government services according to the specific circumstances of an individual or business.
Objectives
To centralise all entitlements management processes…
Definition
Grants are used across the Commonwealth to achieve government policy aims and outcomes for the public through payments to individuals and organisations. Grant Management is defined as the publishing, administering, and managing of these Government-funded services and opportunities.…
Definition
Permissions provide the ability to evaluate, record, and access information identifying the right of an individual or entity to use, access, or do something, be something, or have something.
A permissions capability embraces more than technology, and includes people, processes, and…
What are Payments?
Payments describes the services that manage government payments. It includes incoming and outgoing payments to individuals, businesses and authorised representatives.
Objectives
To centralise all payments management processes into a single, digital platform to increase…
Definition
E-Markets are systems or platforms that digitally connect or link users to the provisioning of products or services. E-Markets can facilitate the following types of interactions:
Businesses to Individuals
Businesses to Businesses
Businesses to Government
Individuals to Businesses…