This domain underpins the three experience domains and includes the enabling capabilities required for joined-up service delivery operations that support the seamless delivery of connected government services to citizens and business.
Government Service Delivery
Capabilities
This domain includes the following capabilities.
Definition
The Capability of “Business Process and Workflow” is defined as the ability to codify, automate, and standardise business processes and rules, including the orchestration of multiple workflows and management of extended business processes within a digital environment.
Purpose
The…
What is a Business Registry?
Business Registry is a register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.
Objectives
An objective for this space will be finalised through the iterative development of the Australian…
Definition
Case Management is the ability to manage the workflow of events to their resolution to meet the needs of individuals or business. This may involve engagement, assessment, planning, implementation, coordination, monitoring, and evaluation.
Case management system attributes and…
What is Compliance and Investigation?
Compliance and Investigation refers to the monitoring of compliance with policies, directions, regulation and legislation, including investigation of fraud.
Objectives
An objective for this space will be finalised through the iterative development of the…
Definition
Correspondence Management is considered to comprise of two distinct functions:
Inbound correspondence
Outgoing correspondence
Outgoing correspondence is defined by the capability to write and send messages from entities to individuals and businesses. Outgoing correspondence…
Definition
Debt management constitutes the strategies, systems, and processes used by entities to manage its receivables. This includes the collection of outstanding amounts owed, such as taxes, overpayments, and other receivables.
Purpose
Effective debt management contributes to the fiscal…
What are Entitlements?
Entitlements refers to a set of systems and processes that evaluate and determine eligibility and entitlements for government services according to the specific circumstances of an individual or business.
Objectives
To centralise all entitlements management processes…
Definition
Grants are used across the Commonwealth to achieve government policy aims and outcomes for the public through payments to individuals and organisations. Grant Management is defined as the publishing, administering, and managing of these Government-funded services and opportunities.…
Definition
Permissions provide the ability to evaluate, record, and access information identifying the right of an individual or entity to use, access, or do something, be something, or have something.
A permissions capability embraces more than technology, and includes people, processes, and…
Definition
Payments describes the process of transferring funds from one party to another, encompassing both outgoing and incoming transactions. This includes the disbursement of funds to individuals, businesses or other entities, as well as the receipt of funds into government accounts.
This…
Definition
E-Markets are systems or platforms that digitally connect or link users to the provisioning of products or services. E-Markets can facilitate the following types of interactions:
Businesses to Individuals
Businesses to Businesses
Businesses to Government
Individuals to Businesses…