Direct link: https://my.gov.au/en/about/help/contact
Responsible agency: Services Australia
Services Australia utilise digital assistants, powered by artificial intelligence (AI), to enhance service delivery and help users to:
- find information faster
- manage their accounts
- process some basic claims.
They are available across the following services:
- Medicare
- Centrelink
- Child Support
- myGov.
The digital assistants respond to user’s enquiries through a chat function. Users are prompted to use the digital assistant by selecting the Assistant button on a web page. Once selected, the user can chat with the assistant in a pop-up chat window.
Users are reminded not to reveal any personal information, in line with the Services Australia Privacy Policy and the Privacy Act 1988.