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The Digital Service Standard v2.0 was released on 4 December 2023. For the 2024-25 Budget process, agencies going through the DCAP Assessment will be required to meet the Digital Service…

Virtual Servicing describes a set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote…

Grant Management systems enable the administration of grants throughout their entire lifecycles. Functions include, but are not limited to, processing grant applications, assessment…

On 22 November 2023, the Australian Government released the 2023-2030 Australian Cyber Security Strategy (the Strategy). The Strategy is the roadmap that will help realise the Australian…

Business Registry is a register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.

Compliance and Investigation refers to the monitoring of compliance with policies, directions, regulation and legislation, including investigation of…

Correspondence Management refers to the managing of incoming and outgoing correspondence of an agency to individuals and businesses. Correspondence can…

Debt Management is the managing and collecting of debts owed to the government by individuals and businesses (including unpaid fees and overpayment of welfare and…

Entitlements refers to a set of systems and processes that evaluate and determine eligibility and entitlements for government services according to the specific…

Grants are used across the Commonwealth to achieve government policy aims and outcomes for the public through payments to individuals and organisations. Grant Management is defined as…