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WofG Capability Funding refers to principles and templates that support the funding of digital and ICT capabilities that are provided across whole of…

Complaints and Issues Resolution refers to managing the collection of and effective resolution for complaints from individuals about government services…

Personalisation refers to the managing of tailored experiences for businesses based on their credentials, preferences and needs.

An objective for…

Virtual Servicing describes a set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote…

Business Registry is a register for all government information pertinent to a specific Australian business for the purposes or streamlined service delivery.

Compliance and Investigation refers to the monitoring of compliance with policies, directions, regulation and legislation, including investigation of…

Correspondence Management refers to the managing of incoming and outgoing correspondence of an agency to individuals and businesses. Correspondence can…

Debt Management is the managing and collecting of debts owed to the government by individuals and businesses (including unpaid fees and overpayment of welfare and…

Entitlements refers to a set of systems and processes that evaluate and determine eligibility and entitlements for government services according to the specific…

Grants are used across the Commonwealth to achieve government policy aims and outcomes for the public through payments to individuals and organisations. Grant Management is defined as…