Benefits management activities are integrated into project management activities.

Agencies that deliver projects adopt a benefits-led culture and approach to change.

Benefit dependencies are explicitly understood and recorded.

Benefits are owned by business units, and not by the project.

Benefits are measurable, and evidence based.

Benefits are integrated into a project's governance approach.

Benefits are integrated into performance management.

Benefits are aligned to strategic objectives.

The Benefits Management Policy (BMP) defines how benefits must be managed for digital and ICT-enabled investments. The Policy: 

Test the service from end to end, in an environment that replicates the live version.