My Health Record is an online summary of a person’s key health information. Individuals can access and manage their record through myGov, while their...

People with a Medicare card need to sign in through myGov to set up and use their Medicare online account, manage claims, update details, or access...

HousingVic Online Services is a secure online platform allowing Victorian renters and social housing applicants to view and manage their housing...

The Face verification service (FVS) enables comparison of an individual’s facial image against the pre-existing biometric template associated with...

What is Government Branding? Government Branding is how the Australian Government presents itself, its agencies and its digital products. The...

What is Personalisation? Managing tailored experiences for individuals based on their credentials, preferences and needs. Objectives  An...

Definition Customer Relationship Management (CRM) refers to the recording, managing, and optimising of interactions with people and businesses to...

What is Virtual Servicing? Virtual Servicing is a set of policies, processes and technologies used to allow agencies to deliver services...

What is a Digital Portal? A Digital Portal is a way to provide businesses with a single digital access point to government services (for example,...

Definition Information asset management refers to the processes and procedures used to create and manage information assets to effectively deliver...