The Face Verification Service (FVS) compares a client photo against the client’s image recorded on identity documents or held in government records

The Face Identification Service (FIS) compares a client photo against the client’s image recorded on identity documents or held in government...

What is Government Branding? Government Branding is how the Australian Government presents itself, its agencies and its digital products. The...

What is Personalisation? Managing tailored experiences for individuals based on their credentials, preferences and needs. Objectives  An...

Definition Customer Relationship Management (CRM) refers to the recording, managing, and optimising of interactions with people and businesses to...

What is Virtual Servicing? Virtual Servicing is a set of policies, processes and technologies used to allow agencies to deliver services...

What is a Digital Portal? A Digital Portal is a way to provide businesses with a single digital access point to government services (for example,...

Definition Information asset management refers to the processes and procedures used to create and manage information assets to effectively deliver...

What is Knowledge Management? Knowledge Management refers to management of information and resources within an agency and between agencies to...

What is Document Management? Document Management is a set of policies, processes and technologies used to create, capture, manage the...