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Australian Government Architecture
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myGov branding artefacts
myGov marketing communications, including media and social media is managed in relation to the myGov digital service by Services Australia.
My Health Record
My Health Record is an online summary of a person’s key health information. Individuals can access and manage their record through myGov, while their...
Medicare
People with a Medicare card need to sign in through myGov to set up and use their Medicare online account, manage claims, update details, or access...
HousingVic online services
HousingVic Online Services is a secure online platform allowing Victorian renters and social housing applicants to view and manage their housing...
Face Verification Service
The Face Verification Service (FVS) enables comparison of an individual’s facial image against the pre-existing biometric template associated with...
Government branding (individual)
Ensuring consistent Australian Government branding across digital services provided to individuals.
Personalisation (individual)
Managing tailored experiences for individuals based on their credentials, preferences and needs.
Customer relationship management (individual)
Recording and managing all interactions with individuals to create a seamless experience across channels.
Virtual servicing (individual)
A set of policies, processes and technologies used to deliver services to businesses virtually, enabling more flexible and remote operations.
Digital portal (business)
Providing individuals with access to government services digitally (eg: through a web browser or mobile application)
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