Medicare is Australia’s universal health care system and helps Australians with the cost of their healthcare. People with a Medicare card need to...

HousingVic Online Services is a secure online platform allowing Victorian renters and social housing applicants to view and manage their housing...

GovCMS Platform as a Service (PaaS) hosting is a by government, for government website hosting solution. The PaaS hosting solution includes security...

The Face Verification Service (FVS), administered by the Department of Home Affairs, compare a client photo against the client’s image recorded on...

The Face Identification Service (FIS), administered by the Department of Home Affairs, compare a client photo against the client’s image recorded on...

What is Government Branding? Government Branding is how the Australian Government presents itself, its agencies and its digital products. The...

What is Personalisation? Managing tailored experiences for individuals based on their credentials, preferences and needs. Objectives  An...

Definition Customer Relationship Management (CRM) refers to the recording, managing, and optimising of interactions with people and businesses to...

What is Virtual Servicing? Virtual Servicing is a set of policies, processes and technologies used to allow agencies to deliver services...

What is a Digital Portal? A Digital Portal is a way to provide businesses with a single digital access point to government services (for example,...