What is a Business Registry? Business Registry is a register for all government information pertinent to a specific Australian business for the...

Definition Business process and workflow is defined as the ability of government agencies to codify, automate, and standardise business processes and...

What is Virtual Servicing? Virtual Servicing describes a set of policies, processes and technologies used to deliver services to businesses...

Definition Customer Relationship Management (CRM) refers to the recording, managing, and optimising of interactions with people and businesses to...

What is Personalisation? Personalisation refers to the managing of tailored experiences for businesses based on their credentials, preferences...

What is Identity Management for Business? Identity Management is a set of processes to manage the identification and authentication of Australian...

What is Government Branding? Government Branding refers to ensuring consistent Australian Government branding across digital services provided to...

What is a Digital Portal? A Digital Portal is a way to provide individuals access to multiple government services through a single entry point. It...

Definition Web Content Management refers to the process of creating, managing, delivering, hosting, and publishing static digital content, generally...

What are Complaints and Issues Resolution? Complaints and Issues Resolution refers to managing the collection of and effective resolution for...