Australian Government Architecture
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Complaints and Issues Resolution (Individual)
What is Complaints and Issues Resolution? Complaints and Issues Resolution refers to managing the collection of and effective resolution for...
Consider First Principle 5: Align with whole-of-government requirements
Principle 5: Align with whole-of-government requirements Align with relevant whole-of-government requirements early to ensure that digital...
Consider First Principle 4: Consider the whole-of-life cost
Principle 4: Consider the whole-of-life cost
Consider First Principle 3: Engage early and consult widely
Principle 3: Engage early and consult widely Drive early engagement and consultation to help challenge traditional practices and explore new...
Consider First Principle 2: Allow room for innovation
Principle 2: Allow room for innovation Frame business needs in a descriptive rather than prescriptive way. Ensure that the descriptive set of...
Consider First Principle 1: Be user-centred and prioritise usability
Principle 1: Be user-centred and prioritise usability Understand intended user outcomes and prioritise user needs
Consider First Self-Assessment
Agencies must complete a self-assessment using the Consider First Assessment Tool for each applicable investment. The tool must be used during...
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