We will be helpful and make the users' life easier through personalised services based on individual needs and eligibility. 

We will be respectful of the users' time and personal circumstances by offering efficient services that meet their specific requirements.

Follow the Digital Service Standard, particularly, use open standards and common platforms (Standard 7) and make source code open (Standard 8).

Consider cloud solutions and follow the Secure Cloud Strategy. The strategy explores how cloud reduces costs, lifts productivity and delivers better...

Ensure you align to relevant privacy and security conditions. Consider documents such as the Australian Privacy Principles, the Protective Security...

Design digital investments for all users, including people with disabilities, older people, and those who struggle with technology. The Commonwealth...

Have the right technologies in place, supported by a connected environment where technologies are aligned, and where possible, shared across...

Be more efficient and easier to interact with through our connected capabilities, with open collaboration on policies. 

Ensure the skills and processes are in place to support delivery of services that are people and business centric, harnessing technology and new ways...

Work to ensure each element of the ecosystem is flexible enough to respond to the changing digital and social environments.