What is IT Service Management? IT Service Management refers to monitoring and managing the quality of IT products and services being...

What is Hosting? Hosting refers to facilities that host systems and data either internally within agencies ('on premises') or by providers to...

Definition The Australian Government has adopted the US Government's National Institute of Standards and Technology's (NIST) definition of...

What is End User Computing? End User Computing refers to the supplying and managing of staff productivity enablers including fixed and mobile...

What is Collaboration and Sharing? Collaboration and Sharing relates to a set of systems and processes that allow government agency staff to...

What is APS Identity Management? APS Identity Management is a set of processes to manage the identification and authentication of Australian...

Definition Enterprise Resource Planning (ERP) is the application or group of integrated applications that allows organisations to manage back-office...

What is Secure Data Exchange? Secure Data Exchange refers to providing secure data exchange between systems within an agency or between agencies...

What is orchestration and choreography? Orchestration and Choreography refers to providing automated configuration, management, and coordination...

Definition An application programming interface (API) is a set of rules, protocols, and tools that allows different software applications to...