Principle 4: Consider the whole-of-life cost

Principle 3: Engage early and consult widely Drive early engagement and consultation to help challenge traditional practices and explore new...

Principle 2: Allow room for innovation Frame business needs in a descriptive rather than prescriptive way. Ensure that the descriptive set of...

Principle 1: Be user-centred and prioritise usability Understand intended user outcomes and prioritise user needs

Agencies must complete a self-assessment using the Consider First Assessment Tool for each applicable investment. The tool must be used during...

Encourage users to choose the digital service and consolidate or phase out existing alternative channels where appropriate.

Ensure that people who use the digital service can also use the other available channels if needed, without repetition or confusion.

Measure the performance of your service and understand what outcomes it is delivering. Report results to your stakeholders openly and regularly to...

Ensure the service is accessible and inclusive of all users regardless of their ability and environment.

Make all new source code open by default.