Identify the data and information the service will use or create. Put appropriate legal, privacy and security measures in place.

Understand the tools and systems required to build, host, operate and measure the service and how to adopt, adapt or procure them.

Design and build the service using the service design and delivery process, taking an agile and user-centred approach.

Establish a sustainable multidisciplinary team to design, build, operate and iterate the service, led by an experienced product manager with...

Understand user needs. Research to develop a deep knowledge of the users and their context for using the service.

Buyers provide useful feedback to sellers following a request for debrief. Feedback: must be detailed enough to help businesses improve their...

Buyers are encouraged to simplify and streamline their procurement. Buyers should:  use the minimum number of steps to reach their outcome,...

Buyers ensure there is no bias or favouritism, while declaring and managing any conflicts of interest

Buyers ensure there is no bias or favouritism, while declaring and managing any conflicts of interest

Buyers do not unfairly advantage or disadvantage any tenderer. All tenderers should be afforded equal opportunity