A culture of reuse is backed by modern digital capabilities delivering value for money through robust investment processes.

Build a government fit for the digital age, empowered by digital skills, capabilities and tools.

We will simplify user interactions with government by delivering easy to use, connected services that deliver timely outcomes. 

We will be helpful and make the users' life easier through personalised services based on individual needs and eligibility. 

We will be respectful of the users' time and personal circumstances by offering efficient services that meet their specific requirements.

Have the right technologies in place, supported by a connected environment where technologies are aligned, and where possible, shared across...

Be more efficient and easier to interact with through our connected capabilities, with open collaboration on policies. 

Ensure the skills and processes are in place to support delivery of services that are people and business centric, harnessing technology and new ways...

Work to ensure each element of the ecosystem is flexible enough to respond to the changing digital and social environments.

The Digital Service Standard v1.0 was a set of best practice principles helping agencies design and build simple, clear, and fast digital services...