Design and build the service using the service design and delivery process, taking an agile and user-centred approach.

Establish a sustainable multidisciplinary team to design, build, operate and iterate the service, led by an experienced product manager with...

Understand user needs. Research to develop a deep knowledge of the users and their context for using the service.

Enable reuse by others – you must ensure anything you create is shared for others to reuse unless there’s a good reason not to

Design and build for reuse – if your proposed investment cannot reuse an existing digital or ICT solution, you must ensure that the service you...

Reuse whenever possible – your proposed investments must plan for and make use of any opportunities to reuse existing services or tools within your...

Buyers provide useful feedback to sellers following a request for debrief. Feedback: must be detailed enough to help businesses improve their...

Buyers are encouraged to simplify and streamline their procurement. Buyers should:  use the minimum number of steps to reach their outcome,...

Buyers ensure there is no bias or favouritism, while declaring and managing any conflicts of interest

Buyers ensure there is no bias or favouritism, while declaring and managing any conflicts of interest